Job Requisition ID: 59143 Opening Date: 09/25/2026Closing Date: 10/09/2026Agency: Department of Innovation and TechnologyClass Title: SENIOR PUBLIC SERVICE ADMIN (40070) Skill Option: Management Information System/Data Processing/Telecommunications Bilingual Option: NoneSalary: Anticipated starting salary: $10,500-$11,500 monthlyJob Type: SalariedCategory: Full TimeNumber of Vacancies: 1Bargaining Unit Code: NoneMerit Comp Code: Term Appointment/ Agency
Work Hours: Mon-Fri 8:00am-4:30pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needsHeadquarter Location: 300 W Jefferson St, Springfield, Illinois, 62702Work County: SangamonAgency Contact:

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy. In this role, you will serve as a full-line supervisor assigning and reviewing work, providing guidance to staff, establishing goals, preparing and signing performance and probationary evaluations, and monitoring and approving employee timekeeping requests. The successful candidate will be a senior leader accountable for the enterprise ServiceNow platform by providing strategic and operational leadership. The candidate will be highly proficient in the disciplines of service operations, program management, team development, and organizational change management. The successful candidate will have a proven history of building and leading teams for service delivery and service operations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.

• Flexible work schedules (when available and dependent upon position).

• 10-25 days of paid vacation time annually (10 days for first year of state employment).

• 12 days of paid sick time annually which carry over year to year.

• 3 paid personal business days per year.

• 13-14 paid holidays per year dependent on election years.

• 12 weeks of paid parental leave.

• Pension plan through the State Employees Retirement System.

• Deferred Compensation Program - voluntary supplemental retirement plan.

• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).

• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Subject to management approval, serves as the ServiceNow Platform Owner for the Department of Innovation & Technology (DoIT) overseeing the operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services.
• Oversees operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance.
• Serves as full line supervisor.
• Serves as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related Information Technology field.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
• Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization.

Preferred Qualifications

• Four (4) years of professional experience supporting, governing, administering, or managing an enterprise ServiceNow Platform or similar enterprise platform environment including platform governance, operational oversight, prioritization, release coordination, operational support services, or platform alignment activities.
• Four (4) years of professional experience developing, supporting, or maintaining enterprise platform operating models including governance processes, operational standards, intake management, demand prioritization, release management, or service delivery coordination activities.
• Four (4) years of professional experience utilizing ServiceNow Information Technology Service Management (ITSM), Information Technology Asset Management (ITAM), Information Technology Operations Management (ITOM), Human Resources Service Delivery (HRSD, Strategic Portfolio Management (SPM), and Security Operations (SecOps), Configuration Management Database (CMDB) or related ServiceNow platform products, modules, and operational capabilities.
• Four (4) years of professional experience leading or supervising teams engaged in enterprise platform administration, implementation, configuration, design, development, and system support utilizing Agile and Scrum practices, or related service management methodologies.
• Four (4) years of professional experience assessing business, technical, and architectural requirements to support platform governance, operational planning, prioritization activities, and enterprise service delivery objectives.
• Four (4) years of professional experience working with Information Technology Infrastructure Library (ITIL) Service Management principles to ensure IT and digital services align with business needs, support governance practices, and advance service delivery.
• Ability to analyze complex administrative challenges and technical data logically and exercise sound judgement, identify root causes, and implement strategic result-driven solutions that enhance operational efficiency and organizational effectiveness.
• Ability to develop and maintain cooperative working relationships with staff, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff.
• Demonstrated verbal and written communication skills to present administrative information clearly and precisely to diverse stakeholders including executives, managers, staff, subordinate staff, and external/internal auditors.
• Certifications in one or more of the following: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (e.g., IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM)), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), ITIL & Service Management Certifications, or other directly related Information Technology certifications.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires a valid driver's license and the ability to travel.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to serve in an on-call capacity.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]