Exiger

ServiceNow Platform Manager

Exiger • $110K — $130K *
Richmond, VA 23223In-Person
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 5-7 years managing or developing in enterprise ServiceNow environments.
  • Proficient in TPSM, SPM, and SOM modules.
  • Solid background in workflow automation, scripting, and integrations.
  • Experience in defining platform roadmaps and governance.
  • Excellent communication and problem-solving skills.
  • Ability to switch between strategic planning and hands-on execution.
  • ServiceNow Certified System Administrator (CSA) highly preferred.

Responsibilities

  • Own and manage the ServiceNow platform for stability and scalability.
  • Lead configuration and deployment of various ServiceNow modules.
  • Establish and maintain platform governance and best practices.
  • Collaborate with IT and business stakeholders to align capabilities with goals.
  • Oversee integrations between ServiceNow and enterprise systems.
  • Manage upgrades and patches to minimize operational disruption.
  • Drive process improvement through automation initiatives.

Benefits

  • Discretionary Time Off with no maximum limit.
  • Comprehensive health, vision, and dental benefits.
  • 16 weeks fully paid parental leave.
  • Flexible hybrid work options.
  • Wellness stipends and dedicated health programs.
  • Career development support with certification reimbursement.
Full Job Description
Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform's development lifecycle-from design and implementation to optimization and maintenance-ensuring that ServiceNow solutions align with Exiger's business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.

Key Responsibilities
  • Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
  • Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
  • Define and maintain platform governance, architecture standards, and best practices.
  • Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
  • Oversee integrations between ServiceNow and other enterprise systems.
  • Manage upgrades, patches, and releases while minimizing disruption to operations.
  • Drive automation and process improvement initiatives across IT and business workflows.
  • Mentor and guide administrators and developers supporting the platform.
  • Monitor performance, ensure data integrity, and maintain system documentation.
  • Establishes and enforces governance frameworks, policies, and best practices for the platform.
  • Operationalize business requirements within the platform with along with strategic roadmap planning


Preferred Certifications
  • ServiceNow Certified System Administrator (CSA) - Highly Preferred
  • ITIL Certification - Preferred
  • ServiceNow Certified Implementation Specialist (CIS) - Optional
  • ServiceNow Certified Application Developer (CAD) - Optional


Desired Skills & Experience
  • Proven experience managing or developing within enterprise ServiceNow environments.
  • Deep understanding of TPSM, SPM, and SOM modules.
  • Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
  • Experience defining platform roadmaps, governance, and operational excellence.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Ability to operate strategically while remaining hands-on when needed


We're an amazing place to work. Why?
  • Discretionary Time Off for all employees, with no maximum limits on time off
  • Industry leading health, vision, and dental benefits
  • Competitive compensation package
  • 16 weeks of fully paid parental leave
  • Flexible, hybrid approach to working from home and in the office where applicable
  • Focus on wellness and employee health through stipends and dedicated wellness programming
  • Purposeful career development programs with reimbursement provided for educational certifications


#LI-remote

This is a full-time remote opportunity. Candidates must be located in the United States.

Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

About Exiger

Exiger is a global regulatory and financial crime, risk and compliance company. The company provides technology-enabled solutions to manage regulatory compliance, financial crime, and risk management. Exiger was founded in 2013 by Michael Beber and Brandon Daniels. The company is headquartered in New York City and has offices in Toronto, Vancouver, London, Hong Kong, Singapore, and Bucharest. Exiger's clients include financial institutions, corporations, and governments.
Learn more about Exiger
Size
600 employees
Industry
Business Services
Founded
2013
* Ladders Estimates

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