Core ResponsibilitiesServiceNow Platform & CMDB Engineering - Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape.
- Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps.
- Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.
- Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow.
Platform Reliability, Performance & Delivery - Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
- Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.
- Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform.
- Support ongoing operational excellence for CMDB-related services.
Cross-Team Partnership & Enablement - Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.
- Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning.
- Enable safe and scalable adoption of new ServiceNow capabilities across the organization.
Why This Role Matters - Accelerates delivery of ServiceNow and CMDB capabilities.
- Eliminates platform bottlenecks and reduces accumulated technical debt.
- Improves platform reliability, scalability, and overall client experience.
- Enables secure and scalable adoption of AI-powered ServiceNow features.
Qualifications- Minimum of five years related work experience. Three years of service assets and configuration management experience.
- Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.
- Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
- Proven ability to design and support scalable, enterprise-grade platform solutions.
- Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
- Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
- Comfort working in environments with high platform demand and competing priorities.
Preferred Qualifications - Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
- Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
