ServiceNow

ServiceNow ITOM SME

ServiceNow$90K — $120K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 8 years of experience in ServiceNow development or a similar role
  • Strong knowledge of ServiceNow modules: Incident, Problem, Change, Asset, and Service Catalog
  • Proficiency in JavaScript, HTML, CSS, and REST/SOAP integrations
  • Good understanding of ITIL processes and ITSM tools
  • Excellent analytical, problem-solving, and communication skills

Responsibilities

  • Develop, configure, and customize ServiceNow applications to meet business needs
  • Design and implement workflows, forms, scripts, and integrations within ServiceNow
  • Collaborate with business analysts, project managers, and stakeholders to gather and analyze requirements
  • Provide technical support, troubleshoot issues, and perform root cause analysis for ServiceNow-related incidents
  • Maintain documentation related to system design, configuration, and customization
  • Ensure adherence to ServiceNow best practices and coding standards
  • Participate in upgrade and patching activities of the ServiceNow platform

Benefits

  • Work remotely from Markham, ON
  • Engagement in projects that leverage the latest ServiceNow features and updates
  • Opportunity to collaborate with diverse teams including business analysts and project managers
  • Potential for career growth and advancement within an evolving IT landscape
  • Access to professional development resources and training on the ServiceNow platform
Full Job Description
Role description

Job Title: ServiceNow ITOM SME

Location: Markham, ON (Remote)

Key Responsibilities:
  • Develop configure and customise ServiceNow applications and modules as per business needs
  • Design and implement workflows forms scripts and integrations within the ServiceNow platform
  • Collaborate with business analysts project managers and other stakeholders to gather and analyse requirements
  • Provide technical support troubleshoot issues and perform root cause analysis for ServiceNowrelated incidents
  • Maintain documentation related to system design configuration and customisation
  • Ensure adherence to ServiceNow best practices and coding standards
  • Participate in the upgrade and patching activities of the ServiceNow platform


Required Skills and Qualifications
  • Bachelors degree in Computer Science Information Technology or a related field
  • 8 years of experience as a ServiceNow Developer or in a similar role
  • Strong knowledge of ServiceNow modules such as Incident Problem Change Asset and Service Catalog
  • Experience with JavaScript HTML CSS and RESTSOAP integrations
  • Good understanding of ITIL processes and ITSM tools
  • Excellent analytical problemsolving and communication skills

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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