Position: ServiceNow IRM Senior Solution Architect

Location: Chicago, IL (Day 1 Onsite)

Duration: Long Term

Role
• Lead the design, architecture, and implementation of complex ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
• Provide subject matter expertise on risk-related capabilities, including risk identification, assessment, mitigation, and monitoring.
• Translate business objectives into effective, scalable, and secure technical solutions within the ServiceNow platform.
• Guide and mentor technical teams throughout the IRM implementation lifecycle, ensuring alignment with architectural standards and best practices.

Experience Level
• 5+ years of hands-on experience with the ServiceNow IRM including extensive work focused GRC processes.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating a deep understanding of risk-related processes.
• Proven track record of success in architecting and delivering significant ServiceNow IRM implementations for large enterprises.
• Expertise in core IRM capabilities such as Issue Management, Incident Management, Loss Events, Controls Testing, Risk Identification, Risk and Control Self-Assessments (RCSA), and Emerging Risk programs.

Qualifications
• Deep functional and technical understanding of the ServiceNow IRM suite, including Risk capabilities such as Issue/Incident Management, Loss Events, etc.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Nice to Have
• Experience implementing IRM solutions in regulated industries such as finance and banking.
• Proficiency with Agile or other iterative development methodologies.
• Experience with other risk management software or enterprise risk processes.

Daily Tasks and Responsibilities
• Lead technical workshops to implement and validate GRC/IRM requirements with business stakeholders.
• Design and document technical solutions within ServiceNow IRM that meet business objectives and leverage platform best practices.
• Configure, customize, and implement ServiceNow IRM applications and modules to support the full risk lifecycle.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Create and configure dashboards and reports to provide stakeholders with visibility into the organization's risk and compliance posture.
• Advise on platform governance, risk data models, and long-term roadmap planning for the ServiceNow IRM landscape.
• Conduct technical reviews and provide guidance to junior developers and implementation teams on risk functionality.
• Troubleshoot and resolve complex risk-related issues and provide ongoing support for implemented IRM solutions.
• Stay up-to-date with the latest ServiceNow IRM product releases, industry trends, and regulatory changes impacting risk management.
• Oversee the development of configurations that automate risk assessments, controls testing, and issue management workflows.