51793 - Toronto - Regular .Hiring Salary Range: $89,250.00-115,500.00 / year
Job Function:As the ServiceNow HRSD Consultant, your role will entail advising clients in the optimal implementation of their ServiceNow HRSD applications, aligning with industry best practices. This will involve conducting workshops, offering extensive expertise in the ServiceNow HRSD application, providing recommendations to enhance client value, and actively participating in all phases of the implementation, from analyzing business requirements to configuring the ServiceNow HRSD application to meet those specific needs.
General Accountabilities: - Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others.
- Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities.
- Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements.
- Document requirements or support the creation of development stories with associated acceptance criteria.
- Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes.
- Contribute to the development and implementation of technical best practices and procedures.
- Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team.
- Identify and resolve technical issues related to integration solutions. Perform debugging and troubleshooting of integration processes.
- Stay informed about industry trends and share insights with the team.
We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2026.Deadline: July 14, 2026The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.
This posting is for an existing vacancy.
Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.
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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
