Job details
Job Role
Consultant - US
Work Location
Hartford, CT, Indianapolis, IN, Phoenix, AZ, Raleigh, NC, Richardson, TX
State / Region / Province
Arizona, Connecticut, Indiana, North Carolina, Texas
Country
USA
Skills
Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-HRSD, Technology|Infra_ToolAdministration-ITSM|ServiceNow-ITAM
Domain
Consulting
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
144012BR
Infosys is looking for a technical
ServiceNow HRSD Administrator with extensive knowledge in HRSD and custom application development. This position will be focused on design, integration and implementation of HR Shared services center with third party applications.
Required Qualifications:• Candidate must be located within commuting distance of
Raleigh, NC OR Hartford, CT OR Phoenix, AZ OR Indianapolis, IN OR Richardson, TX or willing to relocate. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• In order to comply with legal requirements, this role is limited to U.S. Citizens.
• At least 4 years of experience in ServiceNow delivery HRSD administration and support and ServiceNow scripting experience on PowerShell- Client and server side.
• Hands on experience with ITSM modules.
• Knowledge of HR functions, Processes and best practices followed in the industry.
• Should have experience in designing and /or implementing HR Shared services center.
• Should have worked with integration like success factor and experience with Flow Designer.
• Should have been worked in ServiceNow HRSD implementations with external systems like REST and Web services.
• Should have good scripting skills like PowerShell on both server and client side.
• Knowledge of case management, knowledge management, best practices and design.
• Knowledge on ServiceNow HRSD development.
• Implement the Human Resources application to set up HR data.
• Configure applications to work with the organization's HR processes.
• Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub.
• Demonstrated competence in the various HR functional areas, especially employee relations and change management.
• Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction.
• Knowledge Base and Employee Service Centre.
• Excellent problem-solving and communication skills.
Mandatory Certifications:• Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS).
• Implementation with on ITSM or HRSD or CAD.
Preferred Skills:• The ability to identify win themes and link them to the proposed solution.
• Experience in selling or supporting the sales of cyber security, network security or cloud security solutions
is good to have.
• The ability to communicate effectively with senior stakeholders and influence their decisions.
• The ability to work with a diverse and cross-functional team and manage multiple tasks simultaneously.
• Coaching and mentoring junior team members who are part of the pursuit teams and developing their skills and capabilities.
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• ITIL certification - nice to have
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per job requirements. BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
