Job Description
We are seeking a ServiceNow Developer to join our team.
Responsibilities
- Develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations within the Bank’s ServiceNow platform, including ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, while ensuring compliance with business, technical, security, and performance requirements.
- Collaborate with stakeholders to gather requirements, evaluate solution options, and translate business needs into epics, user stories, technical designs, and development tasks.
- Design, configure, develop, test, and implement ServiceNow solutions by applying platform best practices, scalable configurations, and maintainable design patterns.
- Develop and maintain ServiceNow components, including forms, tables, service catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports.
- Design, develop, and support integrations between ServiceNow and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms.
- Troubleshoot and resolve platform issues, defects, incidents, and enhancement requests, conducting root cause analyses when required.
- Create and maintain technical documentation and traceability records, ensuring that requirements, development activities, test results, deployments, and operational support activities are properly documented.
- Perform unit testing, support system testing and User Acceptance Testing (UAT), maintain testing evidence, and remediate identified defects.
- Support production releases and deployments, including change requests, implementation plans, validation activities, rollback procedures, and knowledge transfer activities.
- Support Agile delivery activities, deployments, and project governance processes while providing regular status updates and collaborating with project teams, business stakeholders, vendors, and support teams.
- Perform any other related activities or deliverables as required.
Qualifications
- University or college degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
- Minimum of five (5) years of recent and proven experience as a ServiceNow Developer, including the design, development, implementation, enhancement, integration, and maintenance of ServiceNow solutions.
- Minimum of three (3) years of recent and proven experience implementing and supporting ServiceNow modules such as ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large and complex organizations.
- Demonstrated experience in the development, configuration, and support of ServiceNow components, including workflows, service catalogs, portals, scripts, reports, integrations, and platform automation capabilities.
- Proven experience troubleshooting and resolving incidents, defects, and platform-related issues within ServiceNow while effectively collaborating with technical and business stakeholders in an enterprise environment.
- Demonstrated experience documenting requirements, technical designs, configuration changes, testing activities, and deployment activities, as well as facilitating technical discussions to support solution design and implementation decisions.
- Proven experience with ServiceNow development practices, including: JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, Access Control Lists (ACLs), REST/SOAP Integrations, Import Sets, Transform Maps, Update Sets, or equivalent deployment approaches.
- Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and ServiceNow platform governance, including development standards, release management practices, and maintainability considerations.
- Must be eligible to obtain the following security clearance: Reliability Status (requires a minimum of five (5) years of verifiable personal history).
- Excellent communication skills in English. English is required, as the position is based in Ottawa.
Only candidates who are legally authorized to work for any employer in Canada will be considered.
Wepoint Benefits
- Minimum of 3 weeks of vacation starting from the first year;
- Comprehensive group insurance with a generous employer contribution;
- Employer contribution to a group RRSP;
- Full remote work flexibility: Hybrid, Remote, or On-site;
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
- Annual IT equipment budget;
- A balanced work environment with flexible working hours;
- Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
- An international community of experts ready to share their knowledge;
- A company culture focused on individuals’ needs and their belonging to a strong community.
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