ServiceNow Developer

SCOUT Solutions • $110K — $130K *
Arlington, VA 22204In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Active TS/SCI clearance required
  • On-site availability in Washington, DC
  • Current Security+ certification or equivalent
  • 3+ years of experience in technology infrastructure design, development, and support
  • 2+ years of ServiceNow development experience
  • Strong communication skills for effective teamwork and leadership presentations
  • Ability to manage multiple tasks in a fast-paced environment

Responsibilities

  • Support the setup and configuration of ServiceNow ITSM modules
  • Build and maintain ServiceNow forms, reports, and dashboards
  • Create and manage integrations with other platforms like Elastic and Kafka
  • Coordinate and support application upgrades
  • Analyze customer data trends to improve user experience
  • Design and document business process flows based on operational needs
  • Automate and orchestrate tasks across applications

Benefits

  • Work in a brand-new Agile team focused on IT modernization
  • Engage in mission-critical government projects
  • Collaborate across various engineering and analysis teams
  • Opportunity for professional development and mentorship
  • Experience a dynamic work environment with a focus on technology integration
Full Job Description
Job Overview

Our client is building a brand-new Agile team focused on federal IT modernization and digital transformation. The team will design, build, integrate, and operate modern technology solutions supporting sensitive and mission-critical government environments.

Primary Responsibilities:
  • Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
  • Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
  • Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
  • Coordinate and support platform and application upgrades.
  • Help design and document business process flows and propose solutions based on operational needs.
  • Configure ServiceNow functions and workflows to support ticketing, order management, and reengineered business processes.
  • Analyze customer data trends to enhance user experience and network performance.
  • Engage with customers on technical considerations, issues, and system engineering decisions.
  • Develop, configure, customize, and troubleshoot the ServiceNow platform.
  • Automate and orchestrate tasks and integrations across applications and platforms.
  • Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
  • Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
  • Maintain documentation and follow development best practices.
  • Gather crossfunctional requirements to support ongoing ServiceNow configuration and support.
  • Incorporate UI/UX requirements into ServiceNow development.
  • Follow coding standards and contribute to technical documentation.
  • Support data migration activities.
  • Design solutions aligned with configuration management policies.
  • Integrate and maintain highquality data across multiple sources within the CMDB.

Basic Qualifications:
  • Must hold an active TS/SCI clearance (required for consideration).
  • Ability to work on-site in Washington, DC
  • Current Security+ certification or equivalent/higher
  • Ability to pass and maintain additional suitability screenings as required by customer
  • Education and experience depending on job level:
    • Level III: Bachelor's degree in a related discipline and 4-8 years of relevant experience. Additional experience may be considered in lieu of degree.
    • Level IV: Bachelor's degree in a related discipline and 8-12 years of relevant experience (or a Master's and 6+ years). Additional experience may be considered in lieu of degree.
    • Level V: Bachelor's degree in a related discipline and 12+ years of relevant experience (or a Master's and 10+ years). Additional experience may be considered in lieu of degree.
  • At least 3 years of experience with the design, development, and support of technology infrastructure.
  • At least 2 years of ServiceNow development.
  • Experience with ServiceNow upgrades.
  • The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidateshall have the ability to develop and present management level briefings.
  • Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
  • Open to receiving mentoring from senior developers.

Preferred Qualifications:
  • ServiceNow Certified Application Developer
  • Experience or familiarity with Agile development and testing methodology
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
  • Experience with JIRA, Git and Confluence.
  • Understanding of ITIL foundation or ITIL certified.
  • AWS cloud and ServiceNow certifications.
  • Experience working with large software systems including hardware integration and test.
  • Experience working with multi-disciplinary technical development teams.
  • Experience using SAFe as the agile development methodology.
  • Experience moving from a legacy application to a new application
  • Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
  • Experience using Kanban to improve flow on support teams.
  • Experience with DevOps/DevSecOps and CI/CD implementation.

About SCOUT Solutions

SCOUT Solutions Careers

Joining SCOUT Solutions presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. SCOUT Solutions, known for its robust commitment to digital transformation and leadership development, offers a variety of career paths from technology to management.

Explore Job Opportunities

SCOUT Solutions is actively seeking talented individuals for a range of job opportunities designed to foster professional growth and personal achievement. Candidates can explore positions that leverage their unique skills and push the boundaries of what is possible in their career.

Engage in Professional Growth

At SCOUT Solutions, the emphasis on professional growth is paramount. With comprehensive diversity training programs and leadership workshops, employees are equipped to take on challenging roles and make significant impacts. The company supports career advancement through continuous learning and development opportunities, ensuring that every team member can achieve their professional goals.

Experience Our Culture

SCOUT Solutions prides itself on a culture of innovation and inclusivity. The company fosters an environment where creativity flourishes and diverse perspectives are embraced. Employees enjoy a range of benefits that support not only their professional lives but also their personal well-being.

Internship Programs

For those beginning their professional journey, SCOUT Solutions offers internship programs that provide a robust foundation in industry-specific skills and real-world experience. Internships are a stepping stone to full-time employment, offering hands-on training and invaluable networking opportunities within the company.

Join a Dynamic Team

The team at SCOUT Solutions is composed of driven, curious, and creative professionals. Each member brings a wealth of knowledge and experience, contributing to a dynamic workplace where collaborative problem-solving and innovative solutions are the norms.

Hiring Process

SCOUT Solutions' hiring process is designed to identify and attract individuals who are not only skilled but also passionate about their contributions to the industry. The process includes a detailed interview to assess fit both for the position and the company culture. Candidates are encouraged to present a well-crafted resume that highlights relevant experiences and achievements.

Networking and Career Opportunities

SCOUT Solutions places a high value on networking, recognizing that connections within the industry can lead to enriching career opportunities. Employees are encouraged to engage in events and activities that foster professional relationships and career development.

Stay Informed

Stay connected with SCOUT Solutions to keep up to date with the latest company news, insights, and job alerts tailored to specific career interests and skills. Discover the rewarding opportunities that await at SCOUT Solutions and how to become part of a team that is shaping the future of the industry.

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* Ladders Estimates

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