SAIC

ServiceNow Developer

SAIC • $110K — $130K *
Colorado Springs, CO 80918In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 14 years or Master's degree with 12 years of experience in IT.
  • 7+ years of experience in ServiceNow development with a strong focus on ITSM.
  • 3+ years in a senior or lead developer role.
  • ServiceNow Certified System Admin (CSA) or Application Developer (CAD) required.
  • Must have U.S. citizenship and a Secret Clearance.
  • Proficient in JavaScript, GlideScript, and PowerShell for scripting needs.
  • Expert-level understanding of ITIL frameworks and ITSM best practices.

Responsibilities

  • Develop and configure ServiceNow applications using ITSM modules to align with client goals.
  • Lead the design and architecture for complex ITSM solutions, establishing best practices.
  • Mentor junior developers and provide technical guidance on ITSM implementations.
  • Collaborate with stakeholders to define system requirements and design effective solutions.
  • Architect and optimize advanced ITSM processes including SLA management and workflows.
  • Perform data analysis and migration to ensure seamless data flow in ServiceNow.
  • Stay updated with ServiceNow features and industry trends to foster innovation.

Benefits

  • Hybrid work environment with onsite requirements in Colorado Springs 3-4 days a week.
Full Job Description
Job Description

We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 3-4 days per week. Candidates must reside in Colorado Springs.

Key Responsibilities:
  • Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
  • Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
  • Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
  • Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
  • Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
  • Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
  • Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
  • Customize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.
  • Design and implement enterprise-level knowledge management solutions to support incident resolution and self-service.
  • Thorough understanding and strong ability to create catalog items and customize workflows.
  • Develop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.
  • Conduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.
  • Provide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.
  • Continuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.
  • Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
  • Participate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion.


Qualifications

  • Bachelors Degree and 14 years of experience. Masters and 12 years of experience.
  • 7+ years of experience in ServiceNow development and configuration, with a strong focus on ITSM modules.
  • 3+ years of experience in a senior or lead developer capacity.
  • Required: ServiceNow Certified System Admin (CSA) or ServiceNow Certified Application Developer (CAD).
  • Secret Clearance required.
  • Candidates must be U.S. Citizens.
  • Proficiency in scripting languages such as JavaScript, GlideScript, and PowerShell.
  • Expert-level understanding of ITIL frameworks and ITSM best practices; working knowledge of ITOM and ITAM concepts.
  • Experience with REST/SOAP APIs, Web Services, and integrations with third-party systems.
  • Expert-level experience configuring SLAs, OLAs, and advanced workflow automation within ITSM.
  • Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Demonstrated ability to mentor junior team members and lead technical discussions with stakeholders.
  • Current ServiceNow Certified System Administrator (CSA) required and will be verified.

Preferred Skills:
  • Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM.
  • Familiarity with Agent Workspace and Configurable Workspace customization.
  • Foundational knowledge of ITOM (Discovery, Service Mapping, Event Management) and ITAM (HAM, SAM) for future implementation phases.
  • Understanding of CMDB architecture, CI relationships, and data quality best practices.
  • Knowledge of Agile/Scrum methodologies and project management tools.
  • Experience with ServiceNow platform upgrades and DevOps practices.
  • Desired: CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4.


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at SAIC

More Enterprise Technology Jobs

Find similar ServiceNow Developer jobs:

NationwideColorado Springs, CO