Opportunity Overview

Northramp is looking for a skilled, personable, and motivated ServiceNow Developer to join our team. In this role, you will apply deep expertise in the ServiceNow platform to deliver high-quality solutions for our federal clients - building and maintaining applications, developing integrations, and supporting day-to-day operations. As a senior consultant at Northramp, you will also mentor junior staff and help grow our delivery capabilities.
Location & Work Arrangement

This role is currently remote; however, candidates located in or near Rockville, MD (Metro-accessible) or the greater Washington, DC metro area are preferred.
The Ideal Candidate

You are a self-starter who thrives in a client-facing environment. You combine strong technical depth with excellent communication skills - equally comfortable discussing complex solutions with engineers and translating them for non-technical stakeholders. You bring intellectual curiosity and sharp problem-solving instincts to everything you do, and you take ownership of your work from design through delivery.
Key Responsibilities
• Perform day-to-day support and maintenance of the ServiceNow platform; coordinate development and support efforts within the admin team.
• Work closely with the ServiceNow functional team to build requested items and tasks using workflows that manage processes from customer intake to fulfillment.
• Configure and improve core and custom applications in close collaboration with the functional team.
• Work directly with end users to resolve support issues within ServiceNow.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Develop systems integrations and process automation.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
• Create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, and related components.
• Configure and manage Discovery.
• Lead the team through application and platform upgrades.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Create ServiceNow reports and dashboards.

Requirements
Required Qualifications
• U.S. Citizenship.
• Ability to pass a federal background check and maintain eligibility for continued access authorizations, including periodic drug screenings.
• Bachelor's degree.
• 3-5 years of ServiceNow development experience.
• Strong JavaScript, XML, and HTML skills; familiarity with LDAP, MS Active Directory, and ADFS.
• Proven experience implementing and customizing a web-architected, n-tiered enterprise application.
• Proven experience implementing integrations of enterprise software systems.
• Experience creating ServiceNow update sets, promoting and testing them through multiple instances and into production.
• Ability to design and build applications that meet business goals and objectives.
• Excellent verbal and written communication skills; ability to present technical information clearly to varied audiences.

Desired Qualifications
• Experience working in the government sector (local, state, or federal).
• ServiceNow Certified System Administrator or Developer certification.
• Experience configuring ServiceNow Discovery.
• Strong knowledge of ITSM processes.
• ITIL v4 Foundation Certification.

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Employee Bonus Programs