ServiceNow Developer (Hybrid)- Richmond, VA

Info Origin

$100K — $120K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in ServiceNow Development & Configuration
  • 3+ years of JavaScript and Client/Server-side Scripting
  • 2+ years of API Integration, with REST/SOAP and JSON/XML
  • 2+ years of experience with ServiceNow ITSM modules and Flow Designer
  • 2+ years using Employee Center, Service Portal, and UI Builder
  • 2+ years in ServiceNow AI technologies such as Now Assist and Virtual Agent
  • 2-3+ years in testing, source control, and release management.

Responsibilities

  • Design, develop, test, deploy, and maintain ServiceNow applications.
  • Build secure REST/SOAP integrations and APIs.
  • Develop JavaScript, Business Rules, and client scripts for workflows.
  • Configure ITSM modules like Incident and Change Management.
  • Create user-friendly experiences with Employee Center and Service Portal.
  • Troubleshoot integration and performance issues following security standards.
  • Collaborate with stakeholders on upgrades, releases, and automation efforts.

Benefits

  • Benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Flexible work hours and remote work options.
  • Professional development and training opportunities.
  • Generous vacation and paid time off policies.
Full Job Description
Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.

Key Responsibilities:
  • Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
  • Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
  • Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
  • Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
  • Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
  • Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
  • Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.

Required Skills:
  • ServiceNow Development & Configuration - 4+ years
  • JavaScript / Client & Server-side Scripting - 3+ years
  • API Integration, REST/SOAP, JSON/XML, OAuth 2.0 - 2+ years
  • ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB - 2+ years
  • Employee Center, Service Portal, UI Builder, Configurable Workspaces - 2+ years
  • ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search - 2+ years
  • Testing, source control, code review, release management, troubleshooting, and stakeholder communication - 2-3+ years

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