Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.
Key Responsibilities:- Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
- Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
- Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
- Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
- Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
- Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.
Required Skills:- ServiceNow Development & Configuration - 4+ years
- JavaScript / Client & Server-side Scripting - 3+ years
- API Integration, REST/SOAP, JSON/XML, OAuth 2.0 - 2+ years
- ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB - 2+ years
- Employee Center, Service Portal, UI Builder, Configurable Workspaces - 2+ years
- ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search - 2+ years
- Testing, source control, code review, release management, troubleshooting, and stakeholder communication - 2-3+ years
