Job SummaryAptive Resources LLC is seeking an experienced and technically proficient ServiceNow Developer to support the Department of Veterans Affairs (VA) Electronic Health Record (EHR) program. This full-time role will play a key part in building, stabilizing, and enhancing ServiceNow-based solutions critical to the VA's Single-Pathway Issue-Resolution system and other CPMO-led efforts.
This is a hands-on development position, ideal for someone who is confident working within the constraints of a regulated federal IT environment and capable of operating independently on both front-end and back-end ServiceNow development tasks. The ideal candidate brings technical fluency, problem-solving skills, and a strong understanding of VA/OIT systems and processes.
Primary Responsibilities
- Lead technical development and configuration of the ServiceNow MVP for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
- Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
- Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement. Use Jira to manage user stories, track tasks, and update development progress.
- Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
- Follow VA OIT development standards and security guidelines throughout the SDLC. Ensure documentation and change management processes are maintained.
- Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
- Participate in post-MVP backlog development and refinement to support evolving system needs and integration into VA enterprise architecture
Minimum Qualifications
- 3-5 years of hands-on ServiceNow development experience OR active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
- Strong proficiency in both Service Portal (front-end) and core platform (back-end) ServiceNow development.
- Experience working in regulated IT environments, ideally within federal healthcare or the VA OIT system.
- Familiarity with Jira, Agile Scrum practices, and version control/documentation workflows.
- Excellent communication and documentation skills. Able to translate business requirements into technical designs, and explain technical issues to non-developers.
- U.S. Citizenship and ability to obtain a Public Trust clearance.
Desired Qualifications
- Direct experience supporting VA ServiceNow development or other VA IT platforms (e.g., CDW, VistA).
- Understanding of VA OIT tollgate, governance, and deployment processes.
- Familiarity with QA/test workflows, including experience supporting stabilization and remediation efforts.
- Exposure to Tiered Hub Process (THB) models or distributed Agile team structures.
- Ability to work in high-pressure, delivery-critical environments with shifting priorities and multiple dependencies.
