Salary: $110,000.00 - $120,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Professionals
Job Number:Department: Information Technology
Opening Date: 07/15/2026
Closing Date: 7/29/2026 11:59 PM Central
Is this a union role?: No
Union Name: Salaried - 6
Position Grade: 3
Position Overview In support of this vision, the ServiceNow CMDB Manager is responsible for maintaining the accuracy, completeness, and reliability of the CMDB, ensuring that configuration items (CIs) are properly classified, related, and governed throughout their lifecycle. This role will work closely with cross-functional teams to ensure that the CMDB aligns with business needs, audit requirements, and operational priorities, maximizing its value to the Illinois Tollway.
Essential Job Functions- Maintain the accuracy and integrity of CMDB data, ensuring CIs are properly classified, related, and updated.
- Manage data quality dashboards to monitor the health of the CMDB and identify any data integrity issues.
- Define and enforce CI class models, naming conventions, and reconciliation policies.
- Address data integrity issues promptly and work to resolve them in collaboration with relevant teams.
- Work with stakeholders across infrastructure, application, change, asset, and risk management to ensure that CMDB data is leveraged effectively for operational and strategic goals.
- Ensure the CMDB aligns with business needs and audit requirements.
- Support the strategic use of the CMDB by defining its scope and objectives, guiding teams on best practices and governance policies. This includes identifying the configuration items (CIs) to include in the CMDB, relevant attributes and relationships to capture, and the level of detail and accuracy to maintain.
- Ensure clarity on expected outcomes and benefits from the CMDB, guiding stakeholders on how to use the data effectively to meet those objectives.
- Collaborate with ITSM and ITOM teams to ensure CMDB data supports various processes, including Incident, Problem, Change, Asset, and Risk Management.
- Serve as the CMDB subject matter expert (SME) for internal teams and external stakeholders, providing guidance on data quality, CI lifecycle management, and process integration.
- Participate in the development and implementation of CMDB policies and processes to ensure data consistency and usability across ITSM and ITOM functions.
- Oversee the use and optimization of ServiceNow tools, including the CI Class Manager, Identification and Reconciliation Engine, and Health Dashboards, to enhance the efficiency and reliability of CMDB operations.
- Collaborate with the ServiceNow administration team to ensure the CMDB is integrated effectively with other ITSM and ITOM modules.
- Other duties as assigned.
QualificationsEducation (Required)- Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field. In lieu of a bachelor's degree, an Associate's degree or high school diploma with the equivalent of 3 years' experience working with ServiceNow with a focus on CMDB Management, governance, and data quality will meet the requirement.
Skills and Experience (Required)- Minimum of 3 years of experience administering ServiceNow.
- Demonstrated experience with ServiceNow Configuration Management Database (CMDB), specifically with the CI Class Manager, Identification and Reconciliation Engine, and Health Dashboards.
- Experience in CI data integrity and lifecycle management.
- Ability to define and enforce CI naming conventions and models.
- Skilled in managing and optimizing CMDB data to meet business and operational goals.
- Strong problem-solving and analytical skills, with an ability to identify and resolve data quality issues.
- Exceptional communication and collaboration skills, with the ability to work cross-functionally with IT teams and business stakeholders.
Education (Preferred)- ServiceNow Certified System Administration
- ServiceNow Certified Implementation Specialist - Discovery
- ITIL Foundation or higher certification
Skills and Experience (Preferred)- Experience developing and implementing CMDB governance frameworks, policies, standards, and operating procedures.
- Knowledge of ServiceNow Service Mapping.
- Knowledge of ServiceNow IT Operations Management (ITOM), including ServiceNow Discovery.
- Knowledge of Agile Methodology and software development.
- Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
- Knowledge of ITIL practices and frameworks, particularly in Configuration Management.
At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!
MEDICAL, Rx, DENTAL, VISION BENEFITS
- Aetna Select Open Access (HMO) - Premium FREE!
- Aetna Choice POS II (PPO)
- Aetna Prescription, Dental and Vision included at no additional cost.
- EyeMed Vision Care Voluntary Coverage
FLEXIBLE SPENDING ACCOUNT - Healthcare Flexible Spending Accounts (FSA)
- Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
- Dependent Care Flexible Spending (DCAP)
- Pre-tax account you put money into that you use to pay for dependent care costs.
TERM LIFE & AD&D INSURANCE - Basic Term Life & AD&D - Premium FREE!
- Additional coverage available
TUITION REIMBURSEMENT - Annual Reimbursement - $5,250
PAID TIME OFF - Holidays
- Vacation
- Sick Leave
- Sick Leave Bank
- Bereavement Leave
- Parental Leave
EMPLOYEE ASSISTANCE PROGRAM (EAP) - No cost services for employee and family.
STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS - Pension Plan
- Non-Occupational and Occupational Disability
- Deferred Compensation/After-Tax ROTH
- NCPERS Voluntary Life and AD&D
01
Please indicate your highest level of education. - High School Diploma / GED
- Associate Degree
- Bachelor's Degree
- Master's Degree or above
02
Do you have a minimum of 3 years of experience administering ServiceNow? 
