We are seeking a highly skilled
ServiceNow Business Process Analyst. The ability to obtain a public trust clearance is required. Key Responsibilities:- Analyzes stakeholders business processes to identify opportunities for automation and optimization using ServiceNow modules like Service Catalog and Workflow.
- Develops artifacts such as workflows using Visio and other tools to document stakeholders current state and future state requirements.
- Works closely with Development team in conveying all requirements by creating development stories using agile best practices.
- Schedules and leads stakeholder requirements sessions to obtain all requirements.
- Works closely with Program and Project Managers to ensure projects goals and objectives are met.
- Business lead for multiple projects at various project management phases.
- Leads UAT Testing with developers and stakeholders.
- Conducts ServiceNow Demos to stakeholders and internal team members.
- Completes and submits weekly reports for all projects.
- Attends daily and weekly calls and reports risks or issues to Project Manager immediately or during daily stand-up meetings.
- Documents all updates, risks, issues, and artifacts using the ServiceNow PRJ project record and ensures all project record milestones for each phase are completed for projects.
Qualifications:- 3 years of experience as a ServiceNow Business Analyst
- Bachelors degree
- Strong analytical skills and knowledge of ServiceNow process automation
- Knowledge of creating development stories.
- Experience in Agile Development process, working in an agile development environment and attending scrum ceremonies and the purpose of those ceremonies.
- Experience using ServiceNow Strategic Portfolio Management module specifically for Project Management, Agile and Test 2.0.
- ServiceNow Training, ServiceNow Administrator or Business Process Consultant Certification
Physical and Mental Qualifications:- Be able to maintain awareness during scheduled working hours.
- Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
- Able to lift up to 15 pounds.
- Excellent verbal and written communication; good command of the English language
- Execute tasks independently and work as a team.
- Learns and memories routine tasks.
- Strong organizational, grammar, business correspondence, and self-management skills
- Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
- DVS retains the right to change or assign other duties to this position.
