Guidehouse

ServiceNow Business Analyst

Guidehouse • $80K — $110K *
Tampa, FL 33647In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Active Top Secret security clearance required
  • Minimum three years of ServiceNow implementation experience
  • Bachelor's degree in Computer Science, IT, Business, or related field
  • Knowledge of Software Development Lifecycle methodologies
  • Experience with ServiceNow Modules like GRC, SPM, and ITSM
  • Consulting experience with client requirement definition and user training
  • Ability to work in Agile environments

Responsibilities

  • Lead ServiceNow projects and client interactions to define functional requirements
  • Collaborate with development teams to design and implement ServiceNow applications
  • Translate business requirements into functional technical designs
  • Capture current processes from stakeholders to design and enhance future state processes
  • Engage with stakeholders throughout project phases to ensure alignment
  • Conduct technical assessments and recommend improvements for ServiceNow implementations
  • Create technical and functional documentation and support training activities

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Short-Term & Long-Term Disability
  • Tuition Reimbursement and Personal Development Opportunities
  • Employee Referral Program
Full Job Description
Job Family:
SAAS/PAAS/Cloud Consulting

Travel Required:
Up to 10%

Clearance Required:
Active Top Secret (TS)

What You Will Do:
  • Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
  • Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
  • Translating complex business requirements into technical designs and solutions using ServiceNow.
  • Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
  • Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
  • Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
  • Staying current with ServiceNow products, features, and industry trends to drive innovation.
  • Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
  • Building functional work products such as, but not limited to, process maps, design documents, and communications.
  • Supporting functional product testing and training activities.
  • Creating technical and functional documentation for ServiceNow solutions.


What You Will Need:
  • Must POSSESS and MAINTAIN a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
  • A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience
  • Bachelor's degree: Computer Science, Information Technology, Business, or related field.
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls
  • Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
  • Experience with Software Development Lifecycle methodologies, deliverables, and controls
  • Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
  • Experience working in an Agile environment
  • Ability to self-direct, prioritize, and manage multiple tasks and demands


What Would Be Nice To Have:
  • Candidates with an Active "TOP SECRET" or higher-level clearance are preferred
  • Agile, SCRUM, or SAFe certifications
  • One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
  • Excellent verbal and written communication skills
  • Strong analytical, problem-solving skills
  • Ability to work effectively in a team environment
  • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
  • Heightened attention to detail
  • Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
  • Hands-on experience configuring ServiceNow solutions
  • General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

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