GovCIO is seeking a ServiceNow Quality Assurance Engineer and Tester. The ideal candidate will thrive in a fast-paced operations and maintenance environment. The ideal candidate will have hands-on experience with Automated test framework in the ServiceNow platform. This customer-facing role will be instrumental in ensuring customer satisfaction.  This position will be remote located in the DC, Maryland, Virginia area with occasional client site visits.

We are seeking a highly skilled Quality Assurance Subject Matter Expert with demonstrated expertise in ServiceNow and government contracting environments. The ideal candidate will bring at least 5 years of hands-on QA experience, a strong understanding of ServiceNow platform capabilities, and a proven track record of supporting federal clients

• Drive ATF QA efforts across ServiceNow implementations and enhancements
• Develop and execute test plans, test cases, and automated scripts
• Collaborate with developers, business analysts, and stakeholders to ensure quality standards are met
• Identify, document, and track defects, drive resolution and retesting
• Ensure compliance with government contract requirements and quality standards
• Provide QA expertise during project planning, execution, and delivery phases
• Support continuous improvement initiatives in QA processes and tools

Required Skills and Experience:

• Bachelor’s degree in engineering, Computer Science, Systems, Business or related scientific /technical discipline
• 5-8 years of experience in IT, with at least 5 years in ServiceNow ATF.
  • 4 years of additional relevant experience may be substituted for education
• Strong communication and leadership skills.
• Hands-on experience with ServiceNow’s Automated Test Framework (ATF), including designing, building, and executing automated test cases
• Strong understanding of ServiceNow architecture, modules, workflows, and AI platform features
• Familiarity with government contracting processes, compliance, and documentation standards
• Experience with manual and automated testing methodologies
• Excellent analytical, documentation, and communication skills
• Certifications in ServiceNow including but not limited to Certified System Administrator

Clearance Requirement:

• Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

• Experience integrating ATF with CI/CD pipelines and DevOps tools
• Knowledge of Agile/Scrum methodologies
• Active DHS Public Trust
• Certifications in ServiceNow (e.g., Certified System Administrator, ATF Specialist) or QA methodologies (e.g., ISTQB)