Job Summary:
The ServiceNow Architect will lead the architecture, technical strategy, modernization, and enterprise implementation of ServiceNow solutions for a global semiconductor organization. The role will define platform architecture and governance across ITSM, ITOM, CMDB, ITAM, CSM, Service Catalog, Discovery, Service Mapping, and IntegrationHub while designing secure, scalable, high-performing solutions aligned with enterprise objectives. The architect will also drive enterprise integrations, workflow automation, AI-enabled service management, and platform modernization while providing technical leadership and mentoring to ServiceNow development and administration teams.
Key Responsibilities:
• Define the enterprise ServiceNow architecture, platform roadmap, and long-term technology strategy.
• Design scalable, secure, high-performing, and future-ready ServiceNow solutions aligned with enterprise architecture and business objectives.
• Establish platform governance, architecture standards, design principles, and implementation best practices.
• Lead architecture reviews, technical assessments, solution governance, and platform modernization initiatives.
• Architect enterprise solutions across ITSM, ITOM, CMDB, ITAM, CSM, Service Catalog, Discovery, Service Mapping, and IntegrationHub.
• Design CMDB architecture, configuration item models, service maps, discovery patterns, and data governance frameworks.
• Define workflow automation strategies using Flow Designer, Virtual Agent, and AI-enabled capabilities.
• Lead ServiceNow upgrades, enhancements, migrations, and enterprise implementations.
• Design integrations between ServiceNow and enterprise platforms including SAP, ERP, CRM, PLM, MES, HR systems, cloud platforms, monitoring tools, and third-party applications.
• Define integration strategies using REST APIs, SOAP APIs, IntegrationHub, MID Server, and event-driven architecture.
• Ensure enterprise integrations are secure, reliable, scalable, and aligned with platform governance standards.
• Enable AI-driven service management using Predictive Intelligence, Virtual Agent, Now Assist, intelligent workflow automation, and operational analytics.
• Collaborate with enterprise data and AI teams to integrate ServiceNow with data platforms such as Databricks and Snowflake for reporting, operational intelligence, and AI-driven decision support.
• Drive automation initiatives that improve service quality, reduce operational overhead, and enhance user experience.
• Mentor ServiceNow developers, administrators, and technical leads.
• Establish governance covering security, CMDB health, development standards, release management, DevOps, and performance optimization.
• Ensure ServiceNow solutions comply with enterprise security, regulatory, and operational standards.
Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 10+ years of overall IT experience with significant experience in ServiceNow architecture.
• Proven experience leading enterprise ServiceNow implementations, modernization, and digital transformation initiatives.
• Strong expertise across ServiceNow capabilities including ITSM, ITOM, CMDB, ITAM, CSM, Discovery, Service Mapping, IntegrationHub, Flow Designer, and Service Catalog.
• Strong experience with REST and SOAP APIs, MID Server, IntegrationHub, JavaScript, Business Rules, and Script Includes.
• Experience with enterprise integration architecture and event-driven architecture.
• Strong understanding of enterprise architecture, platform governance, security, integrations, automation, scalability, and operational excellence.
• Experience integrating ServiceNow with enterprise platforms such as SAP, ERP, PLM, MES, cloud platforms, monitoring tools, and other enterprise applications.
• Strong technical leadership, stakeholder management, solution design, problem-solving, communication, and collaboration skills.
Preferred Qualifications:
• Experience in Semiconductor, Electronics, High-Tech Manufacturing, or Engineering industries.
• Experience with Virtual Agent, Predictive Intelligence, and Now Assist.
• Experience with AI, Generative AI, intelligent automation, AIOps, predictive analytics, and digital operations.
• Experience integrating ServiceNow with Databricks, Snowflake, or equivalent enterprise data platforms.
• Experience with ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist certifications in ITSM, ITOM, or CMDB.
• ServiceNow Application Developer certification.
• ServiceNow Certified Technical Architect (CTA).
• ServiceNow AI or Intelligent Automation certifications.
