NTT DATA  Services

ServiceNow Architect Presales Senior Manager

NTT DATA Services$110K — $170K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years of pre-sales consulting experience in the ServiceNow ecosystem or related platforms.
  • Proven expertise managing complex, cross-industry deals from discovery through close.
  • Deep hands-on knowledge of ServiceNow AI features and cross-platform architecture.
  • Strong background in value-based solutioning and creating outcome-centric roadmaps.
  • Experience in developing service offerings and orchestrating integrated marketing campaigns.
  • Established record with ServiceNow partner ecosystem.
  • Exceptional communication and problem-solving abilities, comfortable discussing with C-suite.

Responsibilities

  • Lead opportunity qualification and form solution strategies for complex multi-industry deals.
  • Design end-to-end solution architecture using ServiceNow AI and workflows to achieve measurable outcomes.
  • Conduct value discovery for industries, translating pain points into clear TCO and ROI.
  • Prototype user experiences across various workflows and create outcome-based roadmaps.
  • Develop and evolve ServiceNow offerings and sales enablement assets.
  • Oversee the technical narrative through various project phases, ensuring compelling proposals.
  • Collaborate across teams to ensure alignment on deliverables, pricing, and resource planning.

Benefits

  • Opportunities for remote work with occasional travel required.
  • Collaborative work environment that accelerates customer and partner outcomes.
  • Active participation in a fast-paced, dynamic workplace with multiple industry exposure.
  • Engagement with cutting-edge technology, including ServiceNow's AI capabilities.
  • Professional growth through involvement in complex and diverse pre-sales tactics.
Full Job Description
Req ID: 365822

We are currently seeking a ServiceNow Architect Presales Senior Manager to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Title: ServiceNow Pre-Sales Solution Consultant

Location: Remote (with occasional travel as needed)

Role Overview:

NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.

Key Responsibilities:

Pre-Sales Leadership & Deal Strategy
  • Support opportunity qualification and Lead discovery, and solution strategy for complex multi-industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
  • Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
  • Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.


AI & Cross-Platform Solution Design
  • Design end-to-end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
  • Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
  • Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for the phases of the engagement.


Value Engineering
  • Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
  • Prototype user-centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine-and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
  • Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
  • Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
  • Build sales and pre-sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one-pagers, customer stories).


Qualifications:
  • 6-8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
  • Proven expertise in complex, cross-industry deals: discovery through close, executive storytelling, solution governance.
  • Deep hands-on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
  • Excellence in value-based solutioning, value journey creation (TCO/ROI), and outcome-centric road mapping.
  • Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
  • Proven ServiceNow partner/SI ecosystem experience (co-sell, co-market, and delivery alignment with ServiceNow)
  • Exceptional communication, problem solving, and design thinking skills; comfortable leading C-suite conversations and technical deep dives.
  • Bachelor's degree in computer science, Engineering, Information Systems, or equivalent experience
  • Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM),
  • Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $110,000 TO $170,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
  • This position may also be eligible for incentive compensation based on individual and/or company performance.

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About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Founded
1988
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