Salary : $103,750.40 - $146,556.80 Annually
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 26-01609ES-01
Department: Innovation and Technology Department
Opening Date: 09/05/2026
Closing Date: 9/18/2026 5:00 PM Pacific
FLSA: Non-Exempt

The Job
The Innovation and Technology Department is seeking an experienced ServiceNow Architect* to lead the design, development, and implementation of enterprise ServiceNow solutions. This position will play a key role in translating complex business requirements into scalable, secure, and innovative technical solutions that leverage the full capabilities of the ServiceNow platform.

The ServiceNow Architect will collaborate closely with business stakeholders, technical teams, and organizational leadership to develop solutions that support business objectives, improve operational efficiency, and follow ServiceNow best practices and enterprise standards.
Key Responsibilities may include:

• Architect and Design Solutions: Lead the design of end-to-end ServiceNow solutions, including technical architecture, data models, workflows, integrations, and platform configurations.
• Provide Technical Leadership: Provide technical direction and guidance to ServiceNow developers and technical staff. Establish development standards and best practices and mentor team members on ServiceNow capabilities and implementation strategies.
• Analyze Business Requirements: Partner with stakeholders to understand business needs, evaluate requirements, and translate them into technical specifications, solution designs, and implementation plans.
• Develop and Configure the Platform: Design, develop, and configure ServiceNow applications and functionality using JavaScript, GlideScript, HTML, CSS, and other ServiceNow technologies. Configure workflows, forms, UI policies, catalog items, and related platform components.
• Develop Enterprise Integrations: Architect and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration technologies while maintaining data integrity, security, and reliability.
• Optimize Performance and Scalability: Evaluate system performance and identify opportunities to improve the efficiency, scalability, and reliability of ServiceNow solutions. Implement performance-tuning strategies and monitor platform performance.
• Support Governance and Compliance: Ensure ServiceNow solutions comply with organizational governance, security, compliance, and data protection standards. Implement appropriate security controls, access restrictions, and audit capabilities.
• Documentation and Knowledge Transfer: Develop and maintain technical documentation, including architecture diagrams, solution designs, configuration guides, and technical specifications. Provide training and knowledge transfer to technical staff and end users.

*Official job title: Enterprise Systems Engineer; for more detailed information, view the job description.
Minimum Requirements

EXPERIENCE: Four (4) years of full-time equivalent hands-on experience in an enterprise systems management environment designing, developing, or implementing the ServiceNow platform.

Qualifying experience must include:

• Designing ServiceNow solutions, data models, workflows, and applications.
• Architecting and implementing complex ServiceNow solutions in enterprise environments.
• Experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• Experience with ServiceNow integrations using REST, SOAP, and other protocols.
• Troubleshooting and optimizing ServiceNow platform performance, scalability, and reliability.

-AND-

EDUCATION: Thirty (30) semester (45 quarter) units of completed courses from an accredited** college or university in programming, computer science, software engineering, or a related field.

Substitution: A completed Bachelor's Degree from an accredited** college or university in programming, computer science, software engineering, or related field may substitute for one (1) year of the required experience.

**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.
Desired Qualifications
The ideal candidate will possess extensive experience architecting and implementing complex ServiceNow solutions in an enterprise environment and demonstrate strong knowledge of ServiceNow platform capabilities, integrations, development practices, and security principles. The successful candidate will also have excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate complex business needs into practical technical solutions.

Selection Process
Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PT, FRIDAY, SEPTEMBER 18, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

01

PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements AND used during the evaluation procedure for this position. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted.
It is in your best interest to provide detailed and thorough responses to the Supplemental Questionnaire. Failure to provide the requested information may adversely affect the evaluation of your application.Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I have read and understand the above statement.

02

Conditions of Employment: Do you understand the conditions of employment?Pre-Employment Process: Candidates must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required.Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

• Yes, I understand and accept the conditions of employment for this position.
• No, I will NOT accept the conditions of employment for this position. I understand my application can be removed from the application process by selecting this response.

03

Education/Coursework List: Please provide your completed coursework or education:

Course Number & Title

School name

Units: number of units & type (semester or quarter)
Example:CSCI 1-Computer Science I, CSUSB, 4 qtr units.If you have completed a degree in Computer Science or other closely related field, indicate below degree completed (e.g., B.S., M.S., etc.), major field, and school. You do not need to list coursework.
Example: BS Computer Science, CSUSB

04

ServiceNow Architecture: Describe your experience designing and architecting ServiceNow solutions in an enterprise environment. In your response, include the types of solutions you designed, your role in the architecture process, the ServiceNow modules or applications involved, as well as the name of your employer(s) and your job title(s) where the experience was obtained. If none, indicate "N/A."
05

ServiceNow Integrations: Describe your experience designing or implementing integrations between ServiceNow and other enterprise systems. In your response, identify the integration technologies used and explain your role in ensuring data integrity, security, and reliability. If none, indicate "N/A."
06

Technical Leadership: Describe your experience providing technical leadership for ServiceNow development or implementation teams. Include how you establish technical standards, ensure adherence to best practices, resolve technical challenges, and mentor or guide other developers. If none, indicate "N/A."
07

Certifications: Do you possess any of the following certifications? (Select all that apply)
Note: Certifications MUST be clearly listed in the Certificates section AND attached to the application.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and/or ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) or working toward certification
• ITIL Foundation, ITIL Practitioner, ITIL Intermediate, or ITIL Expert
• Project Management Professional (PMP)
• None of the above

08

Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. P