Suncor Energy

ServiceNow Analyst

Suncor Energy$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of ServiceNow experience or relevant education/internships
  • Post-secondary degree/diploma in Computer Science, Information Systems, or a related field
  • Understanding of ServiceNow concepts like forms and workflows
  • Strong team collaboration and relationship-building skills
  • Openness to learn and develop new skills

Responsibilities

  • Support the development of ServiceNow reports and dashboards
  • Assist in managing the ServiceNow Service Catalog for accuracy and usability
  • Monitor Service Level Agreements (SLAs)
  • Create and maintain Automated Test Framework (ATF) test cases
  • Conduct regression testing for platform changes
  • Provide troubleshooting support for user inquiries
  • Collaborate with senior team members to resolve incidents and enhance the platform

Benefits

  • Office-based work in the Calgary head office
  • Regular Monday to Friday work schedule
  • Potential for extended hours based on business needs
  • Opportunities for professional growth and skill development
Full Job Description
Join Suncor's ServiceNow Platform Team and help power one of the company's most critical enterprise platforms. ServiceNow is the central hub where employees request services, track work, and connect to key systems like SAP, Workday, MDM, Saviynt, and Microsoft. This is an exciting opportunity for a hands-on, curious ServiceNow analyst who is eager to learn, grow, and gain exposure to how a large-scale enterprise platform operates.

Minimum Requirements:
  • 2 years of experience or exposure to ServiceNow through education, internships or co-ops
  • Post-secondary degree or diploma in Computer Science, Information Systems or a related field
  • Familiarity with ServiceNow concepts such as forms, workflows, catalog items and reporting
  • Strong collaboration skills with the ability to work effectively as part of a team and build positive working relationships across the organization


Don't have all the qualifications listed? That's ok! Apply anyway. We acknowledge the value of transferrable skills.

Responsibilities:
  • Support the development, maintenance and enhancement of ServiceNow reports, dashboards, indicators and widgets used by various business teams
  • Assist with the maintenance of the ServiceNow Service Catalog and ensure items are accurate, easy to use and aligned with platform standards
  • Support the administration and monitoring of Service Level Agreements (SLAs)
  • Assist in creating and maintaining Automated Test Framework (ATF) test cases
  • Support regression testing for platform enhancements and upgrades and follow established change management and release processes
  • Provide day-to-day support for the ServiceNow platform by helping troubleshoot issues and respond to user questions
  • Work with senior platform team members, developers, and partners to resolve incidents and support ongoing improvements


Location and other Key details:
  • This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W.
  • Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
  • Our professional roles follow internal compensation guidelines and the pay band will be based years of experience and scope of work


Think we are a fit? Apply now!

About Suncor Energy

Suncor pioneered commercial development of Canada's Athabasca oil sands — one of the world's largest petroleum resource basins. Since then, Suncor has grown to become a globally-competitive, Canadian-based integrated energy company with a balanced portfolio of high quality assets, a strong balance sheet and significant growth prospects.

Suncor Energy Careers

Join the dynamic team at Suncor Energy, a leader in energy innovation and sustainability. As a company committed to responsible development, Suncor offers unparalleled job opportunities in the energy sector, fostering a culture of leadership, diversity, and continuous growth.

Work You’ll Do

At Suncor Energy, you will engage in meaningful work that pushes the boundaries of traditional energy sources towards cleaner, sustainable alternatives. Our team at Suncor is dedicated to excellence and innovation, working together to master the challenges of energy transformation.

Innovate and Lead

Step into a role that harnesses your skills for impactful changes. Suncor Energy is not just a company; it's a community of professionals driving forward with leadership and innovative solutions. Here, your career will be future-proofed through diverse opportunities in a variety of disciplines from engineering to environmental management.

Professional Growth and Development

Suncor Energy is deeply invested in the professional growth of its employees. With comprehensive training programs and robust diversity initiatives, we ensure that every team member has the resources and opportunities to flourish professionally. Our leadership is committed to nurturing talents through hands-on projects, leadership roles, and continuous learning environments.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Suncor, every employee, from interns to senior professionals, brings unique perspectives that are vital for our innovative endeavors. We believe in building a workplace where everyone can thrive, supported by a culture that fosters acceptance and teamwork.

Explore Career Opportunities

Whether you’re starting your career or looking to take it to the next level, Suncor Energy offers a range of positions across multiple fields. Explore job opportunities and internships that align with your career aspirations and skills. Our hiring process is transparent and thorough to ensure that all candidates are given a fair chance to succeed.

Benefits of Joining Suncor Energy

Choosing a career at Suncor means more than just employment. It’s about having access to a variety of benefits that support your professional and personal life. From health and wellness programs to competitive retirement plans, we prioritize the well-being of our team members.

Stay Connected Through Networking

Networking at Suncor Energy opens doors to collaborative projects and professional development. Engage with industry leaders and peers through our internal networking platforms, and stay updated with the latest industry trends and opportunities.

Apply Now

Ready to advance your career at Suncor Energy? Check out our current job openings, tailor your resume, and prepare for an interview that could set you on a path of rewarding challenges and growth. Join us in shaping the future of energy, today.

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Learn more about Suncor Energy
Size
16,922 employees
Market Cap
$41.4 billion
Industry
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