Additional inputs received on this skill: Key words and skill details:
- Detects unusual response-time trends
- Identifies anomalies using ML
- Predicts likely service degradation
- Finds probable root cause
- Triggers automation/runbooks
- Prevents outage or reduces impact
Aspect ServiceNow Event Management ServiceNow AIOps Primary Focus
Collect, normalize, correlate, and manage infrastructure/application events
Predict, detect, correlate, analyze, and automate operations using AI/ML
Input
Events/alerts from monitoring tools
Events, metrics, topology, incidents, historical data
Core Capability
Event ingestion, deduplication, alert correlation, service impact analysis
Event Management + Metric Intelligence + ML-driven anomaly detection + RCA + automation
Approach
Reactive (respond to alerts)
Proactive & predictive (identify issues before outages)
Output
Qualified alerts and incidents
Root cause insights, anomaly detection, automated remediation, reduced MTTR
Business Value
Noise reduction and centralized event visibility
Faster detection, prediction, automation, lower MTTR, higher service availability
Client Industry: Aerospace and Defense
Project Type: ITAR Regulated project
Job Description:
- Implement and configure ServiceNow AIOps , including:
- Event Management
- Health Log Analytics (HLA)
- Agent client collector implementation and Metric Intelligence (MI)
- Machine Learning-based anomaly detection
- Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
- Design AIOps architecture, data flows, dashboards, and service health models.
- Configure alert rules, correlation logic, noise reduction policies, and service impact models.
- Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
- Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
- Collaborate with Cloud, DevOps, and ITSM teams to deliver end-to-end solutions.
- Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
- Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
- Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
- Strong analytical and problem-solving skills.
- Excellent communication and client-facing abilities.
- ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management) good to have.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
