ServiceNow Administrator

Job no: 558122
Work type: Staff
Location: Los Angeles
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job No: 558122; 06/23/2026

SERVICENOW ADMINISTRATOR
Systems Administrator II
Information Technology Services

Salary Range: $6,492 - $9,458/Monthly

Work Schedule: Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; Exempt classification.

Essential Functions: Under the direction of the Director of Enterprise Applications and Development, the incumbent serves as the primary technical analyst and programmer for the IT Service Management system ServiceNow. Additionally, the incumbent provides secondary support for the university web content management system Drupal, and the MyCalStateLA SharePoint portal. The incumbent determines project requirements, prepares project plans, determines project priorities, and ensures that projects remain on schedule. The incumbent populates, documents, and maintains the campus website and Portal, establishes data access security profiles, develops backup procedures for data applications, and maintains an audit trail of security maintenance activity. The incumbent assists with web accessibility report administration, web accessibility testing, and the resolution of web accessibility issues.

Required Qualifications & Experience: Bachelor's degree from an accredited four-year college or university preferably in computer science or business, or equivalent training and applied experience. Three years of progressively responsible programming experience which includes: performing design, analysis, development, implementation, integration, and maintenance of web server software such as Drupal Content Management System, SharePoint, or similar; and technical knowledge and working experience utilizing tools such as HTML, HTML 5, CSS, .NET, Visual Studio, XML, Java Script, FTP, Telnet, web browsers, and web page design. Technical experience using application development tools such as Microsoft .Net or Java. Demonstrable working knowledge of systems development life cycle and expertise in applying structured systems design and development techniques. Demonstrable skills in problem resolution, data gathering, requirements definition, analysis, and design. Demonstrable excellent verbal communication skills. Project management skills, including planning, development, installation, implementation, and upgrade of system components. Demonstrable ability to prepare written documentation, including college-level writing and grammatical skills and perform simultaneous tasks without degradation in work integrity. Ability to conceptualize the campus organization and interpret requirements for portal, ITSM, and web services. Ability to prioritize and re-prioritize project tasks as required by changing circumstances. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment.

Desired Qualifications: Progressively responsible programming experience in web server software in a higher education environment. Experience using Digital Dashboard products to deliver data and reports. Experience with content management and business intelligence systems within a higher education environment. Experience with ServiceNow administration and development. Technical experience with application development tools such as MS Visual Studio and JDeveloper. Demonstrable working knowledge of proprietary RDMS, such as Oracle using PL/SQL and Microsoft MS SQL. Demonstrable working technical knowledge of Internet-based LAN and WAN networks.

Closing Date: Review of applications will begin on July 8, 2026, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. A task may be included as part of the interview process.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

Advertised: Jun 23 2026 Pacific Daylight Time
Applications close:

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