Comfort Systems USA

Service Vice President

Comfort Systems USA • $150K — $200K *
Houston, TX 77084In-Person
Business Services
8 - 10 years of experience
Reposted 2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, Construction Management, or related field (or equivalent experience)
  • 10+ years of progressive leadership experience in HVAC, mechanical contracting, or related service-driven construction industry
  • Proven success leading service operations within a decentralized or multi-branch organization
  • Strong financial acumen with demonstrated P&L ownership
  • Experience scaling service revenue and improving margins

Responsibilities

  • Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives
  • Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion
  • Balance enterprise-level consistency with local decision-making authority
  • Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization
  • Establish and track KPIs to measure success in service operations
  • Own service P&L performance in partnership with local leadership
  • Champion customer experience and long-term relationship building

Benefits

  • Promote a culture of accountability, safety, and continuous improvement
  • Strengthening of local accountability and customer intimacy
  • Opportunity to mentor and develop service management talent
  • Collaboration with local operating company presidents
  • Engagement with key account strategy and market innovations
  • Support for recruiting, onboarding, and retention of top service talent
Full Job Description
The Vice President of Service Operations is a senior leadership role responsible for driving profitable growth, operational excellence, and customer satisfaction across a decentralized HVAC/mechanical service organization. This leader partners closely with local operating company presidents and service leaders to strengthen service execution while preserving entrepreneurial autonomy at the branch level.

The VP of Service will establish best practices, develop talent, and align service strategy with overall company goals-without disrupting the decentralized culture that fuels local accountability and customer intimacy.
Key Responsibilities
Strategic Leadership
  • Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives
  • Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion
  • Balance enterprise-level consistency with local decision-making authority
Operational Excellence
  • Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization
  • Establish and track KPIs (gross margin, technician utilization, backlog, first-time fix rate, customer satisfaction, etc.)
  • Identify operational gaps and implement best practices across decentralized locations
Financial Performance
  • Own service P&L performance in partnership with local leadership
  • Support budgeting, forecasting, and long-term planning for service operations
  • Drive recurring revenue growth through maintenance agreements and service contracts
Talent & Leadership Development
  • Mentor and develop Service Managers, Directors, and future leaders
  • Support recruiting, onboarding, and retention of top service talent
  • Promote a culture of accountability, safety, and continuous improvement
Customer & Market Focus
  • Champion customer experience and long-term relationship building
  • Support key account strategy and escalation resolution when needed
  • Monitor market trends, competitive dynamics, and service innovations
Safety & Compliance
  • Reinforce safety-first culture across all service operations
  • Ensure compliance with regulatory, licensing, and company standards
Required Qualifications
  • Bachelor's degree in Engineering, Business, Construction Management, or related field (or equivalent experience)
  • 10+ years of progressive leadership experience in HVAC, mechanical contracting, or related service-driven construction industry
  • Proven success leading service operations within a decentralized or multi-branch organization
  • Strong financial acumen with demonstrated P&L ownership
  • Experience scaling service revenue and improving margins

About Comfort Systems USA

Comfort Systems USA is a leading provider of commercial, industrial, and institutional heating, ventilation, and air conditioning (HVAC) services. The company's services include design, installation, maintenance, and repair of HVAC systems, as well as energy management and building automation services. Comfort Systems USA has a national presence, with over 120 locations across the United States, and a workforce of over 12,000 employees. The company is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact, including reducing waste and energy consumption. Comfort Systems USA is also committed to safety and has implemented a number of programs to promote a safe and healthy workplace.
Learn more about Comfort Systems USA
Size
13,200 employees
Market Cap
$4.1 billion
Industry
Real Estate & Construction
Net Income
$150.1 million
Founded
1997
5 Year Trend
+13.5%
Revenue
$2.8 billion
NASDAQ
FIX
* Ladders Estimates

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