Illinois Tool Works

Service Training & Development Manager

Illinois Tool Works • $90K — $110K *
Appleton, WI 54915In-Person
Technical Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Engineering, Technology, or related field; equivalent experience considered.
  • Technical aptitude and interest in welding equipment and systems.
  • Experience developing and delivering training to varying group sizes.
  • Proven leadership skills in coaching and team development.
  • Strong organizational, communication, and presentation abilities.
  • Proficiency in Microsoft Office; knowledge of AutoCAD is a plus.
  • Self-motivated, with capability to work collaboratively and independently.
  • Willingness to travel up to 25%.

Responsibilities

  • Lead and develop the service training team to create a high-performance culture.
  • Design and deliver engaging training programs in various formats.
  • Collaborate with cross-functional teams to align training with new products and service needs.
  • Enhance service network capability through effective training programs.
  • Influence international support and service development initiatives.
  • Drive customer-focused improvements in training content and programs.
  • Evaluate training effectiveness and refine materials for continuous improvement.
  • Maintain training facilities and equipment for optimal learning environments.

Benefits

  • Generous retirement benefits including 401(k) match and additional contributions.
  • 11 paid holidays, 5 sick days, and vacation time.
  • Company-paid life, AD&D, and disability insurance.
  • Family-friendly benefits with 4 weeks paid parental leave.
  • Education assistance and tuition reimbursement for professional growth.
Full Job Description
Job Description:

The Opportunity

The Service Training & Development Manager leads the service training team that develops and delivers technical training equipping distributors, authorized service agencies, rental businesses, end users, automation integrators, and internal employees to service and troubleshoot welding equipment.

Blending technical capability, instructional leadership, and cross-functional collaboration, you'll build high-impact training programs, strengthen service capabilities, and ensure consistent customer support. By partnering with divisions and leading a team of training specialists, you'll drive continuous improvement in training effectiveness and support operational excellence across Miller Electric's service network.

What You'll Do
  • Lead, coach, and develop the service training team. Establishing team processes, individual growth plans, and a collaborative, high-performance culture that reinforces ITW Welding brand values.
  • Design, develop, and deliver instructor-led, computer-based, and blended technical training, translating product documentation, electrical schematics, and service information into engaging learning experiences for distributors, service agencies, rental businesses, end users, automation integrators and employees.
  • Partner with cross-functional business units to align training programs with new products, technologies, and evolving service requirements.
  • Work with the service network administrator to develop and deliver programs that support service network growth and improve the efficiency and effectiveness of service partners.
  • Influence the development of international post-sales support, with a focus on service development and process efficiencies.
  • Lead Voice of Customer efforts, partnering with divisions, technical publications, and service administration to develop technical content, refine next-generation training programs, and shape go-to-market and engineering standards, helping service partners succeed and making Miller the easiest OEM to do business with.
  • Evaluate and continuously improve training effectiveness through assessments, feedback, and performance analysis, while keeping training materials and documentation current.
  • Maintain training equipment, tools, and training center readiness, and support departmental budget management and operational efficiency.
  • Contribute to the development of systems our domestic and international partners rely on, such as Customer Portal, service software, and Warranty Connect.


What Success Looks Like
  • Stronger technician competency and troubleshooting through high-quality training.
  • Current, engaging materials aligned to new products, technologies, and procedures.
  • Timely, effective training driven by close collaboration with business units.
  • Well-equipped training centers delivering exceptional hands-on learning.
  • A high-performing training team backed by coaching, development, and standard procedures.
  • Higher customer satisfaction from stronger service across distributors, service agencies, and end users.


What You Bring
  • Bachelor's degree in Business, Engineering, Technology, or a related field. An equivalent combination of an associate degree and 8+ years of relevant technical service or training experience will be considered in lieu of a bachelor's.
  • Technical aptitude and a strong interest in learning welding equipment, applications, and systems. Prior welding or electrical/mechanical experience is a plus.
  • Comfort working with technical concepts such as electrical schematics, technical drawings, and service documentation, or the ability to build that skill quickly.
  • Experience developing and delivering training or presentations to groups of varying sizes.
  • Demonstrated leadership coaching, developing, and supporting teams.
  • Proficiency with Microsoft Office; familiarity with AutoCAD or other technical software is a plus.
  • Strong organizational, communication, and presentation skills, with the ability to manage multiple priorities.
  • Self-motivated, effective both collaboratively and independently.
  • Willingness to travel up to 25%.

Why ITW Welding?

Join a collaborative and growth-focused team where your expertise will directly impact the company's financial health and operational success. We value innovation, accountability, and continuous improvement.

Here's what we offer to help you build the future you want:
  • Generous Retirement Benefits - 401(k) match PLUS an additional retirement contribution to help you plan for the future.
  • Paid Time Off - 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
  • Company-Paid Insurance - Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
  • Family-Friendly Benefits - 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
  • Education Assistance - tuition reimbursement because we believe in investing in your personal and professional development.


At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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