The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share. assisting with goals.
Pay TypeFull Time, Permanent
Compensation$78,705.00 - $98,380.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Service Supervisor, YOU will experience: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will: - Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
- Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Must-haves for this role: - Post Secondary Education with a minimum of 10 years experience in the electric power generation industry with a supervisory background
- Expertise in the installation and maintenance of main propulsion engines, auxiliary gensets, control systems, switchgear, transfer switches and uninterruptible power supply
- Experienced with the maintenance and overhaul of diesel and gas reciprocating engines
- Solid understanding of the current power systems market place and customer base
- Exceptional communication, relationship development and interpersonal skills to collaborate at all levels
- Ability to deal with internal and external customers on every level including sales and marketing efforts
- Customer centric with effective team building, coaching and leadership with the ability to implement short to long term goals
- Proven business and financial acumen with effective decision making
- Strong negotiation, analytical and organizational skills
- Ability to effectively adapt and prioritize in a fast-paced environment, deadline driven environment
- Self directed, independent and a team player with strong initiative
- Computer and systems literate with proficiencies with DBS, Excel and Word
- Knowledge of CAT SIS, or experience with Toromont operations would be an asset
Artificial Intelligence (AI)Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
