Overview

Lead the Team. Drive Service Excellence. Deliver Results.

 

Location: Londonderry, NHPay Rate: $75,000 - $90,000/year based on location, education, and experience.

 

If you're ready to lead both field and shop operations while driving customer satisfaction, technician performance, and operational excellence, this is your opportunity.

 

At Milton CAT, our Power and Energy Service Supervisors play a critical leadership role across both shop and field service operations. This position oversees daily workflow, dispatch coordination, technician development, customer communication, and safety performance while ensuring our customers receive industry-leading support for power generation equipment.

 

This is a hands-on leadership role where you'll manage people, processes, and performance while helping customers keep their critical power systems running.

 

What Makes This Opportunity Different?

 

Lead a Diverse Technical Team

• Supervise and support both shop and field service technicians
• Coach, develop, and grow technician talent
• Conduct performance reviews and provide ongoing feedback
• Foster a strong culture of teamwork, accountability, and safety

Drive Service Operations

• Oversee daily shop workflow and field dispatch activities
• Balance technician resources to maximize efficiency and response times
• Monitor productivity, quality, and customer satisfaction metrics
• Ensure jobs are completed safely, efficiently, and correctly

Own the Customer Experience

• Serve as a key point of contact throughout the repair process
• Communicate scheduling, repair recommendations, and job status updates
• Resolve customer concerns and manage expectations
• Partner with internal departments to deliver outstanding service

Stay Connected to the Work

• Support technicians with complex diagnostics and repair decisions
• Coordinate parts, tooling, and technical support resources
• Review service requests and ensure readiness before dispatch
• Participate in continuous improvement initiatives across the operation

Build a Long-Term Career

• Join a stable, privately held company with a strong reputation
• Work with Caterpillar power generation products and industry-leading technology
• Develop leadership skills with opportunities for advancement
• Receive support from experienced service, parts, and operational teams

Responsibilities

What You'll Do

 

As an Power and Energy Service Supervisor, you'll lead both shop and field operations to ensure safe, efficient, and customer-focused service delivery:

 

• Supervise and support shop and field service technicians
• Coordinate daily scheduling and dispatch activities
• Assign and monitor work to ensure productivity and quality goals are achieved
• Review service requests, parts availability, tooling requirements, and job readiness
• Track work order progress and ensure timely completion of repairs
• Support technicians with troubleshooting, diagnostics, and repair guidance
• Manage customer communications from scheduling through job completion
• Conduct performance reviews, coaching, and employee development activities
• Monitor technician utilization, productivity, and performance metrics
• Enforce company safety policies and conduct shop and field safety audits
• Coordinate workflow with service advisors, parts, sales, technical communicators, and management teams
• Assist with work order management, documentation, and invoicing processes
• Address customer concerns and ensure a high level of customer satisfaction
• Promote a professional, positive, and team-oriented work environment

Qualifications

What You Bring

• Experience in power generation, diesel engine, heavy equipment, or related service operations
• Prior leadership, supervisory, or management experience
• Strong technical knowledge of diesel engines, generators, and related systems
• Experience coordinating field service operations and technician scheduling preferred
• Familiarity with Caterpillar and competitive products
• Proven ability to lead, coach, and develop employees
• Strong organizational and problem-solving skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems and Microsoft Office applications

What You Get

Competitive Compensation

• Competitive salary based on experience
• Performance-based opportunities

Comprehensive Benefits

• Medical, dental, and vision insurance
• Paid time off plus company-paid holidays
• 401(k) and competitive retirement benefits
• Life and disability insurance

Career Growth & Leadership Development

• Ongoing leadership and technical training
• Opportunities for advancement within service and operations leadership
• Exposure to a broad range of power systems and customer applications

Additional Perks

• Employee referral bonuses
• Safety and wellness programs
• Stable, growing organization

Who Thrives Here

• Leaders who enjoy developing people and driving performance
• Professionals who can balance customer needs with operational priorities
• Individuals who thrive in a fast-paced service environment
• Problem-solvers who enjoy coordinating people, resources, and solutions
• Team-focused leaders committed to safety, quality, and customer success

 

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.