Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Location: Fort McKay, AB | Employment Type: Full-Time | Shift: Continuous Shift 14x14

Are you ready to lead from the front and make a measurable impact? As a Service Supervisor, you will be the driving force behind a team committed to excellence in safety, quality, and customer service. This is not a desk job-your leadership will be visible on the shop floor, where you will spend 80% of your time actively engaging with your team, ensuring every job meets the highest standards.

What You Will Do
• Champion Safety: Foster a culture where every team member takes ownership of creating a safe work environment.
• Lead and Develop People: Inspire, coach, and empower your team to grow, collaborate, and deliver exceptional results.
• Ensure Quality: Drive a "right the first time" approach to repairs and service, ensuring customer satisfaction at every step.
• Optimize Performance: Manage resources and priorities to achieve operational goals without compromising quality or safety.

What We Are Looking For

If you are a hands-on leader with a passion for developing people, solving problems, and exceeding customer expectations, this is your opportunity to shape a high-performing service team and make a real difference every day.

Job Description:

Key Responsibilities

Safety Leadership

• Champion a safe work environment by enforcing all safety standards, policies, and compliance requirements.
• Lead daily reviews, pre-job, mid-job, and post-job meetings to ensure safety and job accuracy.
• Conduct floor inspections to verify JHA controls and update risk assessments.
• Facilitate regular safety meetings and ensure employees maintain required safety training.

People Leadership

• Provide day-to-day leadership: recruitment, onboarding, coaching, mentoring, and performance management.
• Drive employee engagement and development through regular feedback and growth opportunities.

Quality - Service Right the First Time

• Spend 80% of time on the shop floor ensuring scope accuracy and timely communication.
• Resolve tooling, parts, and technical issues promptly to meet customer commitments.
• Manage repair processes, warranty assessments, and inspection reviews to maintain high standards.

Productivity

• Assign jobs and monitor technician productivity.
• Manage workforce allocation and job progression, providing guidance and prioritization.
• Conduct mid-job reviews and communicate changes effectively.

Accountabilities

• Deliver safety targets (SIFpre, Sifpo,LTI) and implement audit action plans.
• Foster a positive, high-performing team environment aligned with operational goals.
• Ensure accurate timecards, SOP adherence, warranty documentation, and core returns.
• Achieve KPIs across Customer (NPS), People (engagement), Financial (variance, rework), and Safety metrics.

Experience & Education Requirements

• Minimum 3-5+ years of proven leadership and supervisory experience, with a demonstrated ability to develop and motivate high-performing teams.
• Journeyperson Heavy Equipment Technician certification required.
• At least 4 years of hands-on experience working with Caterpillar equipment in both construction and mining environments.
• Strong understanding of operational and financial drivers, with the ability to interpret KPIs and manage branch profitability effectively.
• In-depth knowledge of Caterpillar products, warranty administration, contamination control practices, Pre Task Assessments (PTA), and applicable safety codes.
• Familiarity with collective agreements, performance management processes, and principles of high-performance leadership considered an asset.

Note:

• Permanent, full-time role
• This position is based out of our Fort McKay Branch
• Rotational shift as required (14x14)
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.