Job Type

Full-time

Description

Service Supervisor - Engines Workshop

MSHS Pacific Power Group | Fort Lauderdale, FL

Lead the Team That Keeps Critical Power Running

In this role, you'll serve as the bridge between our Workshop Manager and a team of 8+ workshop employees, helping deliver exceptional service on marine and industrial diesel engines while fostering a culture of safety, teamwork, and continuous improvement.

Position Details

• Location: Fort Lauderdale, FL
• Employment Type: Full-Time
• Compensation: $45.00-$50.00 per hour, based on experience
• Annual Performance Bonus: Eligible for an annual performance bonus based on individual and company performance
• Travel: Up to 25%
• Work Schedule: Monday - Friday, but must be able to work evenings, weekends, and additional hours as business needs dictate may be required.
• Reports To: Workshop Manager
• Direct Reports: 8+ Workshop Technicians and Support Personnel
• Relocation Assistance Available
• Sign-On Bonus: $2000

Position Summary

The Supervisor, Service - Engines Workshop is a hands-on supervisory role responsible for supporting and coordinating the daily operations of the Engine Workshop. This position provides technical leadership, work coordination, quality control support, safety leadership, employee coaching, and operational oversight to ensure that assigned workshop jobs are completed safely, efficiently, accurately, and on schedule.

This position aligns with the organization's updated job title framework and replaces the previous Team Lead, Engines title for this level of responsibility.

The Supervisor, Service supports the inspection, repair, overhaul, assembly, testing, documentation, packaging, and delivery of engine components and related customer solutions. This role serves as a key link between workshop technicians and workshop management, helping ensure compliance with OEM specifications, company procedures, quality standards, safety requirements, and customer expectations.

Essential Duties and Responsibilities

Leadership and Team Support
• Lead, guide, coach, and support assigned workshop personnel during daily operations.
• Assign and coordinate daily work based on operational priorities, employee skills, job requirements, and customer commitments.
• Support the Workshop Manager with workload balancing, resource planning, workflow prioritization, and operational execution.
• Monitor daily job progress and assist in identifying delays, bottlenecks, tooling needs, parts issues, or resource limitations.
• Provide technical coaching, mentoring, and hands-on training to technicians, mechanics, machinists, and operators.
• Support onboarding and training of new employees as required.
• Promote teamwork, accountability, safe work practices, and professional behavior within the workshop.
• Provide feedback to management regarding employee performance, training needs, attendance concerns, and development opportunities.
• Assist with cross-training, competency development, and succession planning for assigned personnel.

Workshop Operations
• Coordinate and support daily workshop activities to ensure assigned jobs are completed safely, accurately, efficiently, and on schedule.
• Monitor SROs and component work scopes and provide job status updates to the Workshop Manager.
• Ensure assigned personnel have the correct technical documentation, drawings, work instructions, tooling, consumables, and parts required to complete the work.
• Support inspection, repair, overhaul, machining, assembly, testing, and final preparation of engine components.
• Verify that work is performed in accordance with OEM specifications, engineering tolerances, company procedures, and quality standards.
• Assist with receiving, checking, identifying, and preparing customer components as required.
• Support proper packaging and preparation of completed components for delivery or shipment.
• Maintain a clean, organized, and efficient work area in accordance with 5S and good workshop practices.
• Ensure tools, equipment, fixtures, measuring instruments, and consumables are properly used, maintained, stored, and controlled.
• Communicate issues related to tooling, equipment, capacity, parts availability, safety, and workflow constraints to the Workshop Manager in a timely manner.

Technical Leadership
• Provide hands-on technical support for engine component inspection, troubleshooting, repair, overhaul, testing, and assembly.
• Support diagnosis of mechanical, hydraulic, pneumatic, and auxiliary equipment issues.
• Assist with complex or non-standard repair work where additional technical judgment is required.
• Review component condition and support development of repair recommendations, CFRs, SPRs, inspection reports, and service documentation.
• Support correct application of torque specifications, measurement requirements, clearances, fits, sealing procedures, testing requirements, and assembly practices.
• Assist in identifying required spare parts, consumables, machining requirements, and outside vendor support when needed.
• Escalate technical issues, additional findings, scope changes, missing parts, and customer-impacting concerns to the Workshop Manager in a timely manner.
• Support communication with Engineering, Operations, Sales, Parts, Purchasing, Customer Service, and other internal stakeholders as needed.

Quality and Documentation
• Ensure assigned work meets company quality standards, customer requirements, and applicable OEM specifications.
• Review completed work for accuracy, completeness, and readiness before final release to management or the next process step.
• Verify that inspection sheets, measurement reports, checklists, CFRs, SPRs, service reports, photos, and other job documentation are completed accurately and on time.
• Assist with pressure testing, leak testing, dimensional checks, NDT coordination, final inspection, and other quality control activities as applicable.
• Identify quality issues, rework risks, missing documentation, or process deviations and escalate them promptly.
• Support corrective actions related to quality defects, rework, warranty claims, and customer returns.
• Promote first-time quality and continuous improvement in assigned work areas.

Continuous Improvement
• Identify opportunities to improve workflow, productivity, quality, safety, housekeeping, and operational efficiency.
• Support development and implementation of standardized work instructions, checklists, quality control points, and best practices.
• Participate in Lean Manufacturing, 5S, and continuous improvement activities.
• Recommend improvements related to tooling, equipment, layout, consumable control, documentation, and process flow.
• Assist with reducing rework, downtime, delays, and unnecessary material usage.

Customer and Business Support
• Provide accurate job status updates to the Workshop Manager.
• Support timely completion of documentation required for customer updates, estimates, invoicing, and billing.
• Assist in verifying that completed work matches the approved customer scope.
• Support customer satisfaction by helping ensure safe, timely, and high-quality completion of assigned jobs.
• Communicate customer-impacting delays, additional findings, missing parts, or scope changes as soon as identified.
• Support business needs by helping ensure customer commitments and workshop priorities are met.

Health, Safety, and Environmental Responsibilities
• Promote a strong safety culture and ensure compliance with company safety policies and applicable OSHA requirements.
• Lead by example in the use of required PPE and safe work practices.
• Ensure assigned personnel follow safe lifting, rigging, machining, testing, chemical handling, and equipment operation procedures.
• Report hazards, near misses, unsafe conditions, equipment issues, and incidents promptly.
• Support routine safety observations, toolbox talks, housekeeping inspections, and corrective actions.
• Maintain a clean, organized, and hazard-free work environment.
• Ensure tools, lifting equipment, machines, hoses, gauges, and other workshop equipment are inspected and used properly.

Required Knowledge, Skills, and Abilities
• Strong hands-on mechanical knowledge of diesel engine components and related workshop processes.
• Knowledge of mechanical, hydraulic, pneumatic, and auxiliary equipment systems.
• Ability to read and interpret OEM manuals, technical drawings, schematics, blueprints, tolerances, and work instructions.
• Knowledge of engine component inspection, overhaul, repair, assembly, testing, and documentation practices.
• Familiarity with welding, brazing, machining, fabrication, metalizing, pressure testing, and NDT coordination is preferred.
• Ability to use precision measuring instruments and understand standard and metric measurements, fits, clearances, and tolerances.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to lead, coach, train, and motivate workshop personnel.
• Strong organizational and time management skills.
• Ability to prioritize multiple jobs and adjust to changing operational requirements.
• Effective verbal and written communication skills.
• Strong attention to detail and commitment to quality.
• Ability to work independently while effectively supporting and leading a team.
• Working knowledge of Microsoft Office, ERP systems, SRO/work order systems, or shop management software.
• Strong customer service orientation and business awareness.
• Commitment to maintaining a safe, clean, and productive work environment.
• Must be willing and available to work overtime, weekends, and adjusted schedules as needed to support business needs, customer commitments, urgent job priorities, and the workshop team.

Education and Experience
• Trade certificate, technical diploma, associate degree, military technical training, or equivalent experience in Diesel Mechanics, Mechanical Technology, Industrial Technology, Machining, Manufacturing Technology, or a related mechanical field.
• Minimum of 5 years of hands-on experience in a diesel engine, mechanical, hydraulic, industrial, marine, power generation, or manufacturing workshop environment.
• Minimum of 1-2 years of lead, senior technician, foreman, or supervisory experience preferred.
• Experience with diesel engine component overhaul, cylinder heads, pumps, injectors, connecting rods, liners, machining, testing, and related repair processes is preferred.
• Experience with Lean Manufacturing, 5S, continuous improvement, OSHA requirements, forklift operation, overhead crane operation, or rigging is preferred.

Supervisory Responsibilities

This position may provide daily direction and technical oversight to assigned workshop personnel, including:
• Daily work assignments.
• Job progress follow-up.
• Workload coordination.
• Technical coaching and mentoring.
• Training and cross-training support.
• Quality and documentation review.
• Safety and housekeeping reinforcement.
• Escalation of performance, attendance, quality, safety, and productivity concerns to the Workshop Manager.

The Supervisor, Service may support performance feedback, competency assessments, corrective action recommendations, recruitment, onboarding, and employee development activities. Final disciplinary and employment decisions remain with management and HR.

Performance Expectations

The Supervisor, Service is expected to support achievement of the following operational objectives:
• Safe work execution and consistent PPE compliance.
• Zero Lost Time Incidents.
• High first-time quality and reduced rework.
• Timely completion of assigned jobs and customer commitments.
• Accurate technical reports, inspection records, CFRs, SPRs, service reports, and billing documentation.
• Billing documentation submitted within three business days of job completion.
• Reduced downtime and improved workflow efficiency.
• Positive internal communication and stakeholder feedback.
• Employee development through coaching, training, and cross-training.
• Support of workshop productivity, customer satisfaction, and operational continuity.

Work Environment

Work is performed primarily in a workshop and manufacturing environment with frequent exposure to moving mechanical equipment, heavy engine components, hydraulic systems, compressed air, lubricants, grease, coolants, cleaning solvents, vibration, and moderate to high noise levels.

The position requires regular use of personal protective equipment, including safety glasses, hearing protection, gloves, steel-toe footwear, and any additional PPE required for specific tasks.

The employee may occasionally work outdoors and may be exposed to varying weather conditions.

Overtime, weekend work, and schedule adjustments may be required to support business needs, urgent customer requirements, workload priorities, and the workshop team.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functi