Lead TRUMPF's service delivery across California by managing in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor and a customer-first mindset.

Leadership & Operations

• Lead, mentor, and manage a mixed team service technicians & in house
• Plan and schedule service missions, optimizing skills, travel, and resources
• Prioritize cases by machine criticality and customer impact
• Coordinate tools, parts, documentation, and safety compliance

Customer & Stakeholder Management

• Serve as primary contact for customers and sales on service requests and escalations
• Drive fast technical resolutions and manage critical incident communications
• Collaborate with sales teams and TRUMPF technology managers

Performance Management

• Monitor and improve service KPIs; drive continuous improvement initiatives
• Ensure team compliance with TRUMPF standards and best practices
• Own customer satisfaction and profitability of California operations
• Travel 20 30% as needed

• Bachelor's degree in Engineering, Operations, Industrial Technology, or related field (equivalent experience considered)

Pay Range (base): $94,090 to $133,024