Job Description:

Seeking a Service Segment Manager for WW Channel Services.

Responsibilities:

• Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
• Provide leadership in the development, and execution of the business vision - helping customers transform their business and derive measurable business value from their IT investment.
• Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business.
• Provides mentoring and guidance to peers and lower level employees.

Education and Experience Required:

• Typically 12+ years to demonstrate mastery of Service Business Management.
• Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

Knowledge and Skills:

• High knowledge of IT and services industry.
• In-depth knowledge of the companys organization and policies, services offerings, end to end processes, tools, and routes to market.
• Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge.
• Highly developed problem solving abilities.
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment.
• Ability to correctly design reports and interpret their output.
• Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen.
• Excellent presentation skills. Highly developed negotiation/ influencing skills.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have 9 whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html