This position reports to:Service Manager
In this role, you will oversee the delivery of service projects and ABB Customer Care Agreements within our North American region. Reporting to the North American Mining & Material Service Manager you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.
The work model for the role is : #LI-Remote in the Western US.
Your Role and Responsibilities:- Monitoring customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
- Analyzing and addressing project risks, and regularly disseminating lessons learned
- Working with other functions to coordinate contract negotiations and claims with customers
- Prepare quotes and implement contract changes based on customer requests.
- Achieving service order deliverables and compliance with contract requirements
- Coordinate project team effort including engineering, testing, site work activities and sub-contractors. Review status, monitor, analyze and report on contract performance.
Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the Role:- Bachelor's Degree in Mechanical, Electrical, or similar Engineering highly preferred or equivalent work experience.
- 5+ years' experience managing industrial control systems and electrical apparatus projects; Experience in industrial and/or utilities markets is required.
- Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
- Collaborative, solution-focused approach, and strong written and spoken communication skills
- Project Management PMP designation is desired.
- Fluent in English. French communication skills as an asset.
- Strong computer skills - SAP or other ERP and MS Suite (Word, Excel, PowerPoint, MS Project).
What's in it for you?We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.
More About usABB's Mining & Material team delivers solutions and services ensuring our customers get the most out of their investment. Our Mining & Material solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers' challenges and opportunities.
Our Mining & Material Service Team supports customers on ABB systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.
Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind.
ABB Benefit Summary for eligible US employees Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement - 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.
#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1
