Position SummaryResponsible for administering, clarifying and interpreting existing documented service policies and tariffs for multiple states for the design organization and customers. Serves as the primary resource regarding Service Policy for Distribution Design and Engineering, Construction, Legal, Regulatory and Rates. Resource for training service policy as well as tariff application and procedures. Responsible for documentation of policy related to Tariffs and Service Policy. Ensures consistent application of policy across business areas. Responsible for granting exceptions to external customer requests. Responsible for Service Policy website updates for all states within company territories. Liaison between the Rates and Design Departments.
Essential Responsibilities- Responsible for administering and interpreting existing documented service policies and tariffs for internal and external customers by providing guidance in service policy. Proposes language for tariff changes which influences corporate policy and customer requirements.
- Responsible for addressing escalated internal and external customer questions to facilitate the understanding and consistent application of policies and interpretations of the tariffs.
- Coordinates with other business units to resolve external customer requests for exceptions to the company's Standard for Installation and Use.
- Works with internal departments to recommend tariff changes to Service Policy to meet corporate goals while maintaining levels of regulatory compliance and fairness to all customers.
- Works in conjunction with Asset Management, Legal and Rates to ensure policies and tariffs are accurate and up to date. Promotes consistent application of existing policies and recommend policy modifications as appropriate to improve processes and customer satisfaction.
- Initiates efforts to maintain consistent tools for internal and external customers to easily access service policies and tariffs related to the business. Provide and/or coordinate training as needed to ensure consistent use of Service Policy procedures, tariff adherence.
- Works with Electric Meter and Engineering on updates to the company's Standard for Installation and Use.
- Initiate internal and external communication of tariff and policy changes. Responsible for website updates.
Minimum Requirements- Bachelor's degree in engineering, business administration or related field OR equivalent combination of education and experience.
- Five years' experience in construction, engineering, delivery design, process improvement, policy development or close related field.
- Demonstrated skills in problem resolution, communication, decision making, process improvement and policy development.
Preferred Characteristics- Previous experience writing administrative policies and procedures
- Previous experience with automation tools i.e. copilot or Power Automate
- Previous experience in utility rates.
- Previous experience with SAP, Madcap, Microsoft Office and gas/electric tariffs.
Non-Bargaining
The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 08/16/26
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