Job Function: Supply Chain Deliver
Job Sub Function: Deliver Excellence
Job Category:Professional
All Job Posting Locations:Raritan, New Jersey, United States of America
Job Description:Johnson & Johnson MedTech - Supply Chain is recruiting for a Service Operations & Market Execution Lead, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ.
About MedTech Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Job Summary:The Service Operations & Market Execution Lead is responsible for supporting the North America S&OE execution capability across the Distribution Center (DC) network of 0-3 months.
This role ensures consistent, timely, and exception-based execution across distribution operations to protect service and manage short-term operational constraints. It supports the coordination of execution decisions by connecting site operations, Customer Service, Deliver Planning interfaces, and partner functions.
The role contributes to aligning execution priorities and helps ensure that DC operations operate in a coordinated and disciplined manner across North America.
Key Responsibilities:North America S&OE Execution Support- Support the North America S&OE operating mechanism for distribution execution across the DC network.
- Execute established S&OE routines, escalation paths, and decision cadences.
- Apply defined thresholds for service, inventory, capacity, and backorder exceptions requiring escalation.
- Ensure S&OE forums remain focused on key execution risks and decision follow-up.
Short-Term Execution Coordination- Provide visibility of short-term execution risks, including service performance, backlog/backorders, inventory constraints, DC capacity, and logistics limitations.
- Coordinate alignment across sites when execution issues impact multiple DCs or customers.
- Support trade-off discussions across service, cost, inventory, and capacity.
- Track decisions and ensure actions are clearly communicated and executed by relevant teams.
- Escalate issues when thresholds are exceeded or recurring trends are identified.
Customer and Market Execution Alignment- Partner with Customer Service, Deliver Planning interfaces, and site operations to support alignment on service priorities.
- Assist in customer prioritization and allocation decisions during constrained situations.
- Ensure transparency of customer-impacting execution decisions.
- Provide visibility to risks impacting service performance and customer commitments.
Site Execution Integration- Support alignment between site-level execution routines and regional S&OE governance.
- Ensure consistent identification, escalation, and tracking of execution issues across sites.
- Partner with site teams to ensure readiness for S&OE reviews (clear issues, options, and ownership).
- Reinforce operational discipline while maintaining site accountability.
Performance Monitoring & Continuous Improvement- Track adherence to S&OE routines, escalation processes, and decision timelines.
- Identify recurring execution gaps, service issues, or delays.
- Support data gathering and insights to inform improvements.
- Partner with regional teams (Performance, CI, Partner Ops) to help address recurring constraints.
Success Measures- Effective execution of S&OE routines across North America DC operations
- Timely identification and escalation of service, inventory, and capacity risks
- Improved cycle time for resolving short-term execution issues
- Strong coordination across site operations, Customer Service, and planning interfaces
- Clear tracking of decisions, actions, and follow-through
- Improved visibility of execution risks and operational trade-offs
Qualifications:- Bachelor's degree required (Supply Chain, Operations, Engineering, Business, or related field preferred)
- Experience in supply chain operations, distribution, logistics, or customer service operations
- Exposure to multi-site operations or network environments preferred
- Strong analytical and problem-solving skills
- Ability to operate in a fast-paced, matrixed environment
#LI-Hybrid
Required Skills:Preferred Skills:Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain
The anticipated base pay range for this position is :$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
