Carrier Global Corporation

Service Operations Manager (HVAC)

Carrier Global Corporation$110K — $130K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Mechanical, Electrical, HVAC Engineering, or related field; MBA preferred.
  • 5-10 years of experience in HVAC service or field operations.
  • Strong knowledge of HVAC systems, including chillers and controls.
  • Experience with preventive maintenance and repair services.
  • Familiarity with EH&S, quality systems, and compliance requirements.

Responsibilities

  • Lead and optimize service operations for high-quality service delivery and safety.
  • Drive financial performance by managing revenue and operational costs.
  • Build and maintain strong customer relationships and enhance satisfaction.
  • Lead and develop branch teams to achieve high performance and accountability.
  • Initiate and support strategic growth and continuous improvement initiatives.

Benefits

  • Comprehensive health and wellness programs.
  • Opportunities for professional development and skills training.
  • Support for career advancement within the organization.
Full Job Description
Role Responsibilities:
  • Service Operation Management ,Lead and optimize service branch operations to ensure safe, efficient, and high-quality service delivery while achieving operational performance targets and customer commitments. Included Health & Safety (EH&S) programs across all service branches.
  • Financial & Business Performance, Drive financial performance by achieving revenue, profitability, service agreement service repair while optimizing operational costs and supporting sustainable business growth.
  • Customer Relationship Management, Build strong customer relationships and enhance customer satisfaction by ensuring responsive service delivery, resolving customer concerns, and driving customer retention and loyalty.
  • People Leadership & Development, Lead, develop, and inspire branch teams to achieve high performance, strengthen technical and leadership capabilities, and foster a culture of accountability, collaboration, safety, and customer focus.
  • Strategic Growth & Continuous Improvement, Drive business growth and operational excellence by leading continuous improvement initiatives, supporting digital transformation, and identifying opportunities to enhance customer value, service efficiency, and profitability.
Role Purpose:
  • Responsible for the overall leadership and performance of HVAC Service Branches, ensuring safe and efficient service delivery, strong customer relationships, profitable business growth, and continuous development of people and operational capabilities.
  • Responsible for 4 Service branches around Bangkok with planner, Service Coordinator and Technician more than 40 employee
Minimum Requirements:
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related field.Master's degree in Business Administration (MBA) or related discipline is preferred.
  • Minimum 5 - 10 years of experience in HVAC service, maintenance, aftermarket, or field operations
  • Strong knowledge of HVAC systems, including chillers, Air Side, controls
  • Understanding of preventive maintenance, repair services
  • Knowledge of EH&S, quality systems, and compliance requirements.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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