RDO Equipment Co.

Service Operations Manager (Emerging Markets)

RDO Equipment Co. • $85K — $110K *
Billings, MT 59102In-Person
Business Services
Less than 5 years of experience
Reposted 5 days ago
Job Overview by Ladders

Qualifications

  • Leadership abilities with a growth mindset.
  • Strong customer service orientation.
  • Tech-savvy and proficient with computers.
  • Effective communicator in both writing and speech.
  • Ability to adapt in a fast-paced environment.
  • Valid work authorization for U.S. employment.

Responsibilities

  • Own regional alignment by facilitating clear communication among service, parts, and technicians.
  • Lead by developing the team's capabilities and coaching Service Managers.
  • Champion customer experience through engagement and regular reviews.
  • Drive aftermarket performance by implementing consistent processes and accountability.
  • Partner with internal teams and manufacturers to enhance service excellence.

Benefits

  • Competitive compensation that reflects experience and expertise.
  • 32% bonus potential based on performance.
  • Comprehensive benefits package supporting employee well-being.
  • A workplace that embodies core values in daily operations.
  • Vibrant company culture with a focus on team connection and collaboration.
Full Job Description
The Emerging Markets Service Operations Manager is an ideal role for a leader who enjoys being in the field, developing people, solving problems, and building strong customer relationships. You'll have the opportunity to make a real impact. If you are ready to shape how service is delivered, how teams grow, and how customers experience RDO across an entire region - apply today!

What's In It For You:

  • $85000 - $110000 / year
  • 32% bonus potential
    • Competitive compensation to reflect your experience, leadership, and industry expertise.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.


What You Will Do:

  • Own regional alignment: serving as the connector across service, parts, technicians, and customers to ensure clear communication and strong follow-through.
  • Lead through people development: coaching Service Managers, supporting technician growth, and removing roadblocks to keep teams moving forward.
  • Champion the customer experience: by building strong relationships through regular field engagement, customer visits, and quarterly reviews to deliver a consistent, world-class service experience.
  • Drive aftermarket performance: guiding regional aftermarket priorities, reinforcing consistent processes, scheduling discipline, and accountability to service benchmarks.
  • Partner for results: working closely with internal teams and manufacturer partners to support growth, efficiency, and service excellence across all locations.
  • For a complete list of duties and responsibilities, view the full job description here.


What You Will Need:

  • Leadership abilities: ready to step into a leadership role with a desire to learn and grow.
  • Customer service skills: passionate about delivering top-notch customer experience.
  • Tech-savvy: you're confident using computers and quick to learn new systems.
  • Experience: familiarity with our industry is a plus but not required - we'll support your learning.
  • Communication: you express yourself clearly, both in writing and in conversation.
  • Pace: ability to thrive in a fast-moving environment where priorities can shift, and no two days are the same.
  • Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.


Why You'll Love It Here:

  • Connected team environment: Getting together and celebrating each other is common in Billings. Everyone gets along.
  • Connection to the cutting edge: Billings is central to RDO's precision technology operations.
  • A dynamic environment: where no two days are the same.
  • A supportive team: that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
  • Opportunities to: grow, learn, and lead in the industry.


About RDO Equipment Co.

RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
Learn more about RDO Equipment Co.
Size
5,200 employees
Industry
Manufacturing & Automotive
Net Income
$50 million
5 Year Trend
+5%
Revenue
$2.3 billion
NASDAQ
RDO
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at RDO Equipment Co.

  • RDO Equipment Co.
    HR Manager
    $75K — $95K *
    Fargo, ND 58103 (Cass County)
    Yesterday
    Business Services
    In-Person
  • RDO Equipment Co.
    Sales Professional
    $80K — $100K *
    Riverside, CA 92503 (Riverside County)
    Yesterday
    Retail & Consumer Goods
    In-Person
  • RDO Equipment Co.
    General Manager
    $165K — $220K *
    Riverside, CA 92503 (Riverside County)
    Yesterday
    Retail & Consumer Goods
    In-Person
  • RDO Equipment Co.
    Sales Professional
    $80K — $100K *
    Mills, WY 82644 (Natrona County)
    Yesterday
    Retail & Consumer Goods
    In-Person
  • RDO Equipment Co.
    Service Operations Manager (Emerging Markets)
    $85K — $110K *
    Billings, MT 59102 (Yellowstone County)
    Reposted 5 days ago
    Business Services
    In-Person

More Business Services Jobs

Find similar Service Operations Manager (Emerging Markets) jobs:

NationwideBillings, MT