Job Purpose and Impact- The Professional, Platform Engineering job maintains and partners to design and develop digital technology infrastructure to support information technology applications and services. With limited supervision, this job collaborates with cross functional teams to implement new software features to meet user needs and business goals and upgrade existing platforms to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging moderately complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with platform engineering team members.
Key Accountabilities- SOFTWARE DEVELOPMENT: Partners to design and develop high quality software solutions by writing clean, maintainable and efficient codes.
- AUTOMATION: Applies internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.
- COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.
- TESTING & DEBUGGING: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software, applying test driven development as needed.
- CONTINUOUS IMPROVEMENT: Identifies and suggests options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.
- DOCUMENTATION: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes and system configurations.
- TECHNICAL SUPPORT: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.
Qualifications- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
- Minimum requirement of 1 year configuring/developing ServiceNow.
PREFERRED QUALIFICATIONS:
- ServiceNow Certified System Administrator (CSA) certification and/or ServiceNow Certified Application Developer (CAD) certification, or willingness to obtain ServiceNow certification.
ADDITIONAL:
- The business will not sponsor applicants for work visas for this position
- This position requires onsite (hybrid) presence at our Midtown Atlanta Technology Hub
