Xylem Inc

Service Manager

Xylem Inc$90K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree strongly preferred or equivalent technical/military experience
  • 5-7 years of technical experience in industrial/commercial process water
  • 3 years of leadership or management experience
  • Proficient in Microsoft Office, Skype, Oracle/SAP, and cloud-based solutions
  • Ability to communicate effectively across all organizational levels

Responsibilities

  • Create and maintain a safe working environment
  • Manage department budgets and expenses
  • Address and resolve employee relations issues
  • Translate customer requirements into workforce plans
  • Provide day-to-day direction to team members
  • Ensure visibility into departmental KPIs and metrics
  • Supervise employee attraction, retention, and development

Benefits

  • Paid Volunteer Program, Xylem Watermark
  • Inclusive workplace with Employee Resource Groups (ERGs)
  • Commitment to diversity and equal opportunity employment
  • Opportunities for professional growth and development
  • Employee support and well-being initiatives
Full Job Description


CORE RESPONSIBILITIES AND TASKS
• Creates and maintains safe working environment and cultures within the organization
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Translates customer requirements into workforce plans and objectives
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, development of employees
• Provides day to day direction of fundamental task Organization Impact:
• Operational management
• Autonomy to make decisions that impact divisional span of control
• Responsible for customer management and retention in area/scope,
• Financial contract and operations impact at planning/strategic level

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

o Bachelor's degree strongly preferred

o Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE: Required: o Ability to obtain TWIC card o Ability to obtain a CDL, class A or B with applicable endorsements o 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience o 3 years of leadership or management experience o Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions o Ability to communicate up, down, across teams o Ability to lead and motivate teams o Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers o Ability to defuse customer situations or internal issues o Able to pass a credit check
• DRIVING REQUIREMENTS:

o Able to operate a company vehicle

o Able to pass driver requirements which include: • Driver Application for Employment • Driver Disclosure and Release • Employee Applicant Drug and Alcohol Statement • FMCSA Certificate of Awareness • Driver Certificate of Violations • Driver Statement of On Duty Hours • Road Test • Copy of Driver's License (Front and Back) • Copy of Medical Certificate

About Xylem Inc

Xylem is a water technology company that designs and manufactures innovative solutions to meet the world's water needs. They provide water and wastewater applications with a broad portfolio of products and services that address the full cycle of water, from collection, distribution and use to the return of water to the environment. Xylem operates in more than 150 countries and has a workforce of over 17,000 employees. The company was spun off from ITT Corporation in 2011 and is headquartered in Rye Brook, New York.
Learn more about Xylem Inc
Size
17,300 employees
Market Cap
$19.9 billion
Industry
Net Income
$254 million
5 Year Trend
+6.6%
Revenue
$4.8 billion
NASDAQ

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