The OpportunityLeavitt Machinery is looking for a
Service Manager to join our team in
Edmonton, Alberta. As the Service Manager, you will be responsible for managing the performance of the local Service department and team.
Essential Duties & ResponsibilitiesAs the Service Manager your key responsibilities will include:
- Manage the performance and development of the Service department staff, including driving accountability of the team members, staffing the department appropriately, and facilitating proper training
- Partner with the Human Resources department on labour related and sensitive personnel issues
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
- Conduct weekly toolbox meetings with the local Parts and Service teams
- Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
- Actively addresses customer service issues and customer disputes
- Closely manage Key Performance Indicators that relate to the Service department
- Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs
Required Skills & QualificationsThe ideal candidate will possess the following skills, knowledge, and competencies:
- 5 or more years of proven supervisory experience
- Post-secondary education in sales, business, management, or a related discipline preferred
- Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
- Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
- Superior skills in organization and planning
- Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
- Adept at managing conflicting priorities in parallel
- Confident self-starter and team player
- Experience with Lean Six Sigma considered an asset
Benefits & PerksLeavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, short term disability insurance, and travel insurance
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Ongoing professional development opportunities
The base pay range for this role is: $90,000 to $110,000 per year, depending on experience, plus an annual bonus.
This is an
onsite role based in
Edmonton, AB.
Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview.
