About the RoleTurtle is seeking an experienced
Field Service Manager to establish, lead, and scale our Field Service business across Industrial Automation, Power Systems & Switchgear, and EV Charging Solutions. This is a unique opportunity to build a service organization from the ground up. The successful candidate will serve as both the technical leader and operational architect of the business, creating the processes, procedures, systems, performance metrics, and service delivery infrastructure required to support long-term profitable growth. This is a unique opportunity to build a service organization from the ground up. The successful candidate will serve as both the technical leader and operational architect of the business, creating the processes, procedures, systems, performance metrics, and service delivery infrastructure required to support long-term profitable growth.
What You'll Do:
Organizational Development & Leadership- Establish and lead Turtle's Field Service organization.
- Develop the operational framework, standard operating procedures, safety programs, quality standards, and service delivery processes.
- Design scalable systems for dispatching, scheduling, utilization tracking, invoicing, reporting, and customer support.
- Build and execute a strategic roadmap for growing a profitable service business.
- Recruit, mentor, and develop future field service personnel as the organization expands.
- Act as a trusted advisor to customers by identifying opportunities to improve reliability, productivity, and safety.
- Support the development of service agreements, preventive maintenance programs, startup services, and emergency response offerings.
- Strengthen customer relationships through exceptional service execution and responsiveness
Technical Field Service Execution- Perform startup, commissioning, troubleshooting, repair, maintenance, and emergency support activities.
- Provide field service support for industrial automation systems, control systems, motor control centers, switchgear, power distribution equipment, and EV charging infrastructure.
- Deliver high-quality technical support while serving as the primary customer interface.
- Develop service documentation, maintenance procedures, and technical standards.
What You'll Bring- Bachelor's or Master's degree in Business Administration, or a related field.
- Minimum of 5 years of experience in business management
- Strong analytical and strategic thinking skills.
- Excellent communication and leadership abilities.
- Ability to manage multiple projects and customers simultaneously and work effectively in a fast-paced environment.
- Knowledge of industry standards and regulations.
What We OfferWe offer a competitive benefits package that includes:
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Vacation
- Employee negotiated discounts
What To Do NextYou can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: [redacted].
