Service Manager

Texas Roadhouse$70K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in restaurant management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Experience with performance management and employee training
  • Knowledge of liquor laws and responsible service guidelines
  • Ability to drive sales and guest satisfaction metrics

Responsibilities

  • Drive sales and improve guest satisfaction
  • Enforce compliance with employment policies and maintain cleanliness
  • Provide training for Front of House staff
  • Evaluate and manage performance of Front of House employees
  • Control liquor orders and manage costs
  • Assist in hiring and training Front of House team members
  • Create a fun, safe work environment through contests and themes

Benefits

  • Comprehensive medical, dental, and vision plans
  • Paid vacation and parental leave
  • Short- and long-term disability insurance
  • Life and accident insurance
  • 401(k) retirement plan with employer matching
  • Flexible spending accounts and tuition reimbursement
  • Monthly profit-sharing and quarterly stock options
Full Job Description
Pay: $70,304.00 - $90,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today! *This is a bonus-eligible position, with total cash compensation ranging from $70,304 to $90,000 annually based on store performance and base salary of $70,304. As a Service Manager your responsibilities would include: • Driving sales, steps of service, and guest satisfaction • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times • Providing or directing all Front of House training • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline • Managing liquor orders and controlling liquor costs • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees. • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff • Understanding, managing, and practicing safe food handling procedures At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities. We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following: • A choice of medical plans that are best in class • Dental and Vision Insurance • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave • Adoption Assistance • Short-Term and Long-Term Disability • Life, Accident and Critical Illness Insurance • Identity Theft Protection • Employee Assistance Program • Business Travel Insurance • 401(k) Retirement Plan • Flexible Spending Accounts • Tuition Reimbursements • Monthly Profit-Sharing Program • Quarterly Restricted Stock Units Program • Many opportunities to support your community • Annual holiday bonus

About Texas Roadhouse

Texas Roadhouse is a chain restaurant company that specializes in steaks and promotes a Western theme. The company was founded in 1993 in Clarksville, Indiana, by W. Kent Taylor. The company operates over 600 locations in 49 U.S. states and in Saudi Arabia, Kuwait, Bahrain, the United Arab Emirates, Qatar, the Philippines, Mexico, and Taiwan. Texas Roadhouse is known for its free buckets of peanuts at each table and its line dancing servers. The company went public in 2004 and is traded on the NASDAQ stock exchange under the ticker symbol TXRH.
Learn more about Texas Roadhouse
Size
73,300 employees
Market Cap
$6.2 billion
Industry
Net Income
$31.2 million
5 Year Trend
+11.7%
Revenue
$2.3 billion
NASDAQ

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