As we continue to grow, we are seeking an experienced Service Manager to lead the SPEC shop division, focused on large-scale rebuilds - especially engine, drivetrain, and component overhauls for mining equipment.
Location: Bismarck, ND
Department: Service
Type: Exempt, Full-Time
Essential Duties and Responsibilities:
• Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).
• Develop, schedule, and oversee project timelines, budgets, and resource allocation.
• Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
• Monitor and enforce safety, environmental, and company compliance standards.
• Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
• Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
• Provide technical guidance and mentoring to service technicians and supervisors.
• Support warranty claims, failure analysis, and root cause investigations.
Qualifications:
• Industry Focus: Mining, construction, or drivetrain rebuild environments.
• Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
• Completion of Lead Yourself for internal candidates is preferred.
Skills:
• Proven ability to manage multiple large-scale projects simultaneously.
• Strong communication and customer service orientation.
• Excellent problem-solving and decision-making abilities.
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:
• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance - 3 plan options
• Health Savings Account - Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance - 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage - 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) - including Health Coaching
• SmartDollar - employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
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