Job Type
Full-time
Description
We are seeking a Service Manager for our New Boston, MI location. The Service Manager is responsible for the efficient and profitable operation of the Service Department while developing and maintaining a high level of overall customer satisfaction. This is an exempt position.
SKILLS AND CHARACTERISTICS- Dependable
- Works well independently
- Effective communicator
DUTIES AND RESPONSIBILITIES - Supervises the day-to-day activities of all Service Department employees, and is responsible for the profitability and overall financial performance of the Service Department
- Manage the repair process and shop workflow
- Addresses and handles personnel issues for the Service Department to include Performance Appraisals, Performance Improvement Plans, and disciplinary action when applicable
- Participates in the recruiting, Interviewing, and hiring of diesel technicians and administrative staff
- Ensures shop personnel are properly trained and certified by scheduling training classes and/or arranging in-house training as needed
- Establishes and maintains effective management and record-keeping systems
- Holds regular shop meetings, foreman's meetings, and safety meetings to review policy, procedures, technical updates, customer issues, etc. Records and maintains notes of such meetings
- Attends monthly manager meetings to provide department updates to the management team
- Maintains a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
- Understands and complies with federal, state, and local regulations that affect service operations to include HAZMAT Program, OSHA Right-to-Know, environmental compliance, and safety programs
- Maintaining accurate timekeeping for payroll and performance purposes
- Establishes and fosters relationships with key outside vendors
- Ensures overall upkeep of dealership facility and grounds
- Perform other duties as assigned
Requirements
- Minimum 3 - 5 years of heavy-duty truck service management experience or related supervisory experience
- Supervisory skills to include the ability to coach, train and motivate subordinates to reach established goals
- High School diploma or equivalent, some college preferred
- Ability to prioritize and handle numerous tasks simultaneously
- Effective written, phone, and verbal communication skills
- Good mathematical skills and working knowledge of MS Office 365 (Excel, Word, Outlook)
- Possess a valid Commercial Driver's License (CDL) preferred
- Unrestricted ability to walk, stand, bend, stoop, squat, lift & carry up to 50 lbs. with both arms
- Ability to work in a shop environment to include 8 - 12 hour days with frequent exposure to weather elements
Benefits:- Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness
- 72 PTO hours available at the time of hire
- 6 paid holidays
- 401K plan with company participation
- Weekly pay schedule
Salary Description
$95,000.00/yr - $145,000.00/yr
