Position: Service Manager
Status: Full-Time
Dealership: OpenRoad Toyota Peace Arch
Department: Service
Compensation: $140k - $160k
ROLE & RESPONSIBILITIES:
- Recruit and provide training for service department staff to promote customer satisfaction and high quality service.
- Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.
- Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.
- Review performance of service advisors and evaluate and train on an ongoing basis.
- Ensure that all necessary shop equipment is available, and maintain a safe working condition.
- Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.
- Control department budgets and other expenses.
- Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.
- Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- 5-10 years of experience in automotive dealership service department.
- Strong analytical, organizational and people skills.
- Working knowledge of automotive equipment parts and accessories.
- Current knowledge of local sources of supply.
- Ability to motivate and train department staff.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.
Internal Candidates:
To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]
Grow Your Career at OpenRoad!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
