Service Manager

Location: Oakes GMC | Kansas City, MO
Schedule: Full-Time
Compensation: $130.000 - $220,000 plus annually

About the Role

Oakes Auto Group is seeking a proven Service Manager to lead our service department and continue building a high-performing, customer-focused operation. This position is responsible for overseeing daily service operations, developing team members, driving profitability, and ensuring an exceptional experience for every customer who visits our dealership. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development. We are looking for a leader who is passionate about people, committed to operational excellence, and motivated by achieving results.

Pay & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Locally owned and operated
• Tuition reimbursement
• Community involvement and volunteer opportunities

What You'll Do

• Lead and develop a team of service advisors, technicians, and support staff through coaching, training, and accountability
• Oversee the daily operations of the service department to ensure efficient workflow, productivity, and profitability
• Monitor and improve key performance metrics including labor sales, gross profit, technician efficiency, customer retention, and CSI scores
• Deliver an exceptional customer experience by addressing escalated concerns and maintaining high service standards
• Partner with the Parts Department and dealership leadership to ensure smooth operations and achieve dealership goals
• Recruit, hire, onboard, and retain top-performing employees while fostering a positive team culture
• Ensure compliance with manufacturer requirements, dealership policies, and safety standards
• Analyze department performance and implement strategies to improve efficiency, profitability, and long-term growth

What We're Looking For

We're seeking an experienced automotive leader with a proven track record of successfully managing a dealership service department. The ideal candidate has a strong understanding of fixed operations, experience leading technicians, service advisors, and support staff, and a history of driving both customer satisfaction and department profitability. They should be a strong communicator who can effectively coach and develop employees while maintaining accountability and high performance standards. The right person is results-driven, highly organized, skilled at problem-solving, and committed to continuous improvement for both their team and the overall operation.

What Makes YOU a Good Fit?

• You lead from the front and set the example for your team
• You enjoy mentoring and developing employees
• You thrive in a fast-paced environment and can adapt to changing priorities
• You are highly organized and focused on execution
• You understand the balance between customer satisfaction and profitability
• You take ownership of results and hold your team accountable
• You value transparency, teamwork, and doing the right thing

Requirements

• Valid driver's license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Proficiency with dealership technology and management systems
• Previous automotive service management experience required
• Strong understanding of fixed operations financials and reporting
• Experience with dealership management systems such as Tekion, or similar platforms preferred
• Knowledge of manufacturer warranty processes and service operations preferred