5 years' experience in service, sales, or management roles (industry-specific not required)
Strong leadership and team management abilities
Demonstrated customer-first approach and high service standards
Technical skills in work order management and reporting
Experience in strategic planning and financial oversight
Strong problem-solving and creative thinking skills
Attention to detail in financial and safety areas
Ability to adapt and manage multiple priorities
Openness to continuous learning and improvement
Initiative and ability to work within a collaborative team
Valid driver's license with a clean record
Eligibility for background checks and drug screenings
Responsibilities
Ensure compliance with specific systems and coach technicians consistently as a key success factor
Oversee performance and sales activities of electricians directly
Lead and train team members utilizing an established system
Monitor field performance, providing constructive guidance for improvement
Ensure team exceeds revenue goals by understanding sales criteria
Host weekly meetings to discuss service updates, address challenges, and uphold safety standards
Coach electricians on customer relationship building to enhance sales skills
Collaborate with customer service and dispatch teams for overall business effectiveness
Manage schedules to fulfill customer demands and adapt to seasonal changes
Oversee service work within budgetary constraints
Develop reports on departmental performance and efficiency
Conduct recruitment and thorough onboarding for new electricians
Collaborate on stock management and vehicle policy adherence
Benefits
Performance bonuses ranging from $20,000 to $50,000 per year
Opportunities for continuous learning and improvement
Strong company emphasis on people and purpose
Supportive team environment that advocates for growth
Full Job Description
Responsibilities:
Heavy emphasis on being capable of following specific systems and coaching technicians to those systems - this is the key to being successful in this position.
Direct oversight of electricians' performance and sales activities.
Lead and train team members using our established and proven system.
Monitor field technicians' performance and provide guidance for improvement.
Understand sales criteria and ensure your team consistently exceeds revenue goals.
Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
Coach electricians on building customer rapport to effectively sell the right products and services.
Collaborate with customer service and dispatch teams to drive overall business success.
Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
Managing service work to stay within budget constraints.
Developing and producing reports on department performance, quality, and efficiency.
Recruitment and comprehensive onboarding of new electricians.
Collaboration with electricians on truck stock management and vehicle policy compliance.
Qualifications:
Five (5) years of experience in a Service, Sales or equivalent management position - industry specific experience is not necessary.
Strong leadership and team management skills.
Customer-first mindset with a history of high customer service standards.
Technical proficiency in work order management and reporting systems.
Experience in strategic planning and financial management.
Strong problem-solving abilities and creative thinking.
Meticulous attention to detail, especially in financial and safety matters.
Ability to adapt to changing environments and manage multiple priorities.
Openness to continuous learning and improvement.
Demonstrates initiative and the ability to thrive in a collaborative team setting.
Possession of a valid driver's license with a clean driving record.
Eligibility to clear background checks and drug screening tests.
Salary Range: $90,000 - $115,000 base + performance bonuses from $20,000 - $50,000 per year.
Apply today and bring your leadership to a company where people, purpose, and growth come first.
