The Service Manager has the overall responsibility for the product support operations of the retail
branch. This includes overseeing the day-to-day internal/external service repairs; and management of
product support personnel.
- For consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please note that resumes submitted via email will not be reviewed.
- This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities- Maintains/establishes a well-organized, profitable work center with strong emphasis on customer
relations. - Completes authority within guidelines set by the Retail Product Support Manager.
- Opens and closes service work-orders
- Schedules workload for in-house and field staff.
- Identifies training needs and oversees training schedule for service staff.
- Oversees cleanliness of facility and grounds.
- Oversees warranty claims.
- Works with parts department on parts ordering for repairs in process.
- Travels and works on customer machines in the field as required.
- Operates and maintains electric and/or air powered hand tools.
- Assists in testing and commissioning of products as necessary.
- Performs pre-start checks and ensures product is ready for start-up as necessary.
- Meets quality standards with no supervision and minimum required rework.
- Operates forklifts and overhead cranes as required.
- Reads various measuring tools including micrometers, calipers and torque wrenches.
- Maintains quality standards through visual and mechanical inspection methods.
- Works safely by following established safety procedures.
- Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Troubleshoots using hydraulic and/or electrical schematics.
- Directly manages service technicians and supporting staff.
- Responsible for the overall direction, coordination and evaluation of Service team.
Competencies- Associates or Technical degree in a related field plus five years of experience; or equivalent
combination of education and experience.
Our OfferAn interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.
LocationLiebherr USA Co.
8200 Fayetteville Road
27603 Raleigh, NC
United States (US)
ContactThomas Steele
