Job Title: Service Supervisor
Reports To: Service Center Director
Location: Field / Norfolk Service Center
Position SummaryThe Service Supervisor is a key leadership role responsible for
managing field service technicians (Tech Reps) and driving project execution from job initiation through completion. This position requires
exceptional organization, project management skills, and the ability to manage multiple priorities simultaneously. The Service Supervisor ensures
safe, high-quality, and on-time execution of field service work in alignment with customer requirements, internal schedules, and quality standards.
The role balances operational execution,
project planning and coordination, people leadership, and continuous improvement. The successful candidate will be a
highly organized, detail-oriented, and proactive leader who can manage multiple service jobs, coordinate cross-functional teams, and foster a strong service culture.
Principal Duties and Responsibilities- Plan, direct, and manage field service activities to optimize labor, meet customer schedules, and deliver high-quality results.
- Coordinate and oversee multiple service jobs and projects, ensuring alignment with scope, schedule, and labor expectations.
- Partner with Project Managers to plan, execute, and track larger-scale service projects.
- Serve as the primary point of coordination for field execution, aligning manpower, tooling, materials, and logistics with project schedules.
- Coordinate with the Quality Manager on all quality-related activities, including PCPs and T&I documentation.
- Review and provide feedback on daily service reports and Condition Found Reports submitted by Tech Reps.
- Schedule, dispatch, and monitor Tech Reps, balancing customer demand, workforce availability, and priorities.
- Review and approve timecards and expense reports for all Tech Reps.
- Monitor job and project progress, identify risks, and communicate status updates to internal stakeholders and customers.
- Assess workforce capabilities and develop annual training and development plans for technical and leadership growth.
- Motivate, mentor, and coach employees to deliver superior customer service and support career development.
- Recommend staffing levels and participate in recruiting, interviewing, and hiring decisions.
- Conduct performance assessments, merit recommendations, and develop performance improvement plans as needed.
- Promote and maintain a strong safety culture; proactively address safety concerns.
- Develop and maintain standard work documentation, labor standards, and execution best practices to support future planning and quoting.
- Drive productivity improvements through process optimization, targeted training, and tools enhancement.
- Assist with quoting and estimating service jobs, including labor forecasting and execution planning.
- Support job and project closeout activities, including documentation review and continuous improvement feedback.
Qualifications and Educational Requirements- Associate degree in Diesel Engine Technology or equivalent experience required; Bachelor's degree preferred.
- Coursework in Project Management, Fundamentals of Supervision, or related fields preferred.
- Minimum of six (6) years of industry or military experience working on medium-speed diesel engines.
- Preferred: Minimum four (4) years as an FM Field Service Technician.
- Preferred: Three (3) years in a supervisory role within a service or field environment.
- Foundational knowledge of pneumatic systems, PLCs, and electronic engine controls.
- Familiarity with a variety of Fairbanks Morse engine products.
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and capable of managing multiple projects and priorities simultaneously.
- Proven ability to work effectively with diverse personalities and cross-functional teams; collaborative, team-first leader.
- Flexibility with work schedule; may require hours beyond 9-5 based on field needs.
- Self-starter capable of operating with minimal supervision.
- Solid working knowledge of Microsoft Word, Excel, and Project; ERP experience (Oracle, Salesforce) preferred.
- Ability and willingness to travel up to 25%.
Security & Citizenship RequirementThis position requires access or potential access to Unclassified Naval Nuclear Propulsion Information (NOFORN). Candidates must:
- Be a U.S. Citizen
- Have no dual citizenship
- Provide acceptable proof of U.S. citizenship (U.S. Passport, Birth Certificate, or Naturalization Certificate)
This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.
Why Join Fairbanks Morse Defense?- Purpose-driven work supporting the U.S. Navy, U.S. Coast Guard, and national defense
- Competitive compensation and comprehensive benefits
- Robust 401(k) program
- 100% tuition reimbursement for continued education
- Performance-based annual bonus program
- Culture grounded in integrity, safety, teamwork, and technical and project excellence
