L3Harris

Service Manager

L3Harris$84K — $127K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associates degree in construction, HVAC, or related field required
  • Bachelor's degree preferred
  • 4+ years experience with HVAC and plumbing systems
  • 2+ years of leadership experience in managing a team
  • Familiarity with customer service principles including needs assessment and satisfaction
  • Skilled in preparing financial justifications, especially regarding energy savings
  • Strong communication skills tailored to various audiences.

Responsibilities

  • Oversee a team of technicians and dispatchers for service delivery
  • Ensure high-quality emergency service and preventative maintenance
  • Meet gross profit objectives through effective management
  • Manage safety compliance and promote a culture of safety
  • Ensure timely fulfillment of contractual obligations to customers
  • Lead process improvements for service operations
  • Foster customer relationships to enhance satisfaction and loyalty.

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Life insurance coverage
  • 401K plan with company matching contributions
  • Paid vacation, sick leave, and holidays
  • Paid parental leave
  • Potential participation in a Short-Term Incentive Plan.
Full Job Description
The purpose of your role as a Service Manager

As a Service Manager, you will oversee a team of technicians and dispatchers who provide emergency service, preventative maintenance programs, retrofits, and upgrades for commercial and industrial customers. Responsible for redeeming operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high quality manner. Manage safety compliance and foster a culture of safety.

What we're looking for in you
  • Associates degree required in construction, HVAC, or related
  • Bachelors degree preferred
  • 4+ years knowledge of HVAC and mechanical and plumbing systems and components
  • 2+ years of demonstrated ability to lead, coach, and develop a team
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to prepare financial justification for solutions including an understanding of energy savings
  • Ability to communicate effectively and appropriately for the needs of the audience

Your life at Harris

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!

From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits + Compensation
  • Medical, dental, vision, and life insurance
  • 401K with company match
  • Vacation time, sick time, and paid holidays
  • Paid Parental leave
  • Short-Term Incentive Plan

Visit our Careers Page for additional benefits details: https://www.harriscompany.com/careers/employee-benefits-at-a-glance

Pay Range: $84,816 - $127,223 annually

The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About L3Harris

L3Harris Technologies, Inc. is an American technology company, defense contractor and information technology services provider that produces C6ISR systems and products, wireless equipment, tactical radios, avionics and electronic systems, night vision equipment, and both terrestrial and spaceborne antennas for use in the government, defense, and commercial sectors. They specialize in areas such as electronic warfare and night vision. L3Harris Technologies was formed on June 29, 2019, through the merger of Harris Corporation and L3 Technologies. The company is based in Melbourne, Florida.
Learn more about L3Harris
Size
50,000 employees
Industry

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